What are the responsibilities and job description for the Client Services Representative position at EAM Worldwide?
Successful Client Service Representative directly assists clients by providing support via email and phone in a professional manner. This role is critical in managing client relations. Must possess excellent communication and listening skills, attention to detail and accuracy are a must.
Key responsibilities:
* Handle customer inquiries, concerns and complaints professionally
* Process data entry and quotes
* Act as liaison between clients and internal departments
* Provide updates on repair status turnaround times
Requirements
Five or more years’ customer service experience, preferably in Aerospace, Aviation or MRO Industry
* Multi-task oriented with attention to detail
* Customer focused mindset – Problem solving abilities
Familiar with AS9100 and ISO Quality programs would be an asset
*Proficiency with Microsoft Outlook, Word, Excel, Internet navigating
*Familiarity with Component Control/ Quantum operating system
We offer competitive compensation, comprehensive benefits package, and opportunities for career growth. If you are a motivated individual with a passion for providing excellent client services, we would love to hear from you. Apply now to join our team as a Client Service Representative.
Job Type: Full-time & Part-time
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance