What are the responsibilities and job description for the Field Service Technician position at EAM-Mosca Corp.?
EAM-Mosca Corp., Hazle Township PA, a dynamic market leader in the area of end-of-line automated packaging machinery and consumable strapping solutions, is seeking a Field Service Technician for the Milwaukee, WI region.
EAM-Mosca is privately held and retains a unique, focused, entrepreneurial culture. EAM-Mosca also enjoys a blue-chip client base of highly successful North and South American manufacturing companies and has a portfolio of products applicable to a variety of end-use markets. The key to the ongoing success of the business is a system-based product portfolio featuring standard as well as custom engineered packaging machinery solutions and a superior consumable packaging product, complimented by quality technical service and readily available aftersales parts support.
EAM Mosca is seeking experienced self-driven, Field Service Technicians with electromechanical background to support our advanced strapping systems. The Field Service Technician provides on-site and remote support for a suite of strapping solutions both stand alone, and automated machines integrated into our customers conveyance systems.
The Field service techs responsibilities include:
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EAM-Mosca is privately held and retains a unique, focused, entrepreneurial culture. EAM-Mosca also enjoys a blue-chip client base of highly successful North and South American manufacturing companies and has a portfolio of products applicable to a variety of end-use markets. The key to the ongoing success of the business is a system-based product portfolio featuring standard as well as custom engineered packaging machinery solutions and a superior consumable packaging product, complimented by quality technical service and readily available aftersales parts support.
EAM Mosca is seeking experienced self-driven, Field Service Technicians with electromechanical background to support our advanced strapping systems. The Field Service Technician provides on-site and remote support for a suite of strapping solutions both stand alone, and automated machines integrated into our customers conveyance systems.
The Field service techs responsibilities include:
- Install, Commission, equipment in a manner that ensures reliability and high customer satisfaction
- Perform preventative maintenance, Predictive Maintenance, Emergency repair on all EAM equipment
- Troubleshoot mechanical and electrical systems utilizing systematic thinking while employing test equipment and hand tools to discover faults and develop plans to report, plan and execute the planned solution
- Ability to work closely with Mosca Engineering to provide the highest level of customer service
- Generate service reports that explain the work provided, parts provided and clear understanding of the issue, the solution, and any follow up needed. All done in a timely and professional manner
- Communicate daily with the area service managers and develop schedules and travel itineraries that meet the needs of our customers and provide ample time to preform the work requested
- Work with a sense of urgency but remain calm under pressure to ensure the highest level of customer service
- Advance understanding of machines and their systems to include but not limited to pneumatic, hydraulic, bearings, levers, channels, pulleys, cams, and camshafts
- Basic experience with Control systems utilizing Allen Bradley, Siemens and B&R PLC’s
- Electromechanical experience with conveyance systems, understanding sensors, electric motors and how they interact
- Able to use a multimeter, perform point to point, read electrical schematics and trace
- Able to use and read Calipers micrometers
- Able to take initiative and work independently on a regular basis
- Able to communicate clearly and professionally through both written and verbal medias: Web based service reporting, Video conferencing and face to face interactions
- Able to travel extensively within the U.S. Monday thru Friday. (80%)
- In-house training with continuous on the job field training with senior field staff
- Company car
- Corporate expense account / credit card
- Company laptop and cell phone
- All required Personal Safety Equipment
- Company logoed clothing
- All supporting parts inventory needed for equipment maintenance
- Company supplied tools
- Minimum 3 years of field or plant equipment maintenance experience
- Spanish is preferred
- Corrugated Industry experience a plus
- Mechanical understanding of strapping machines, Mosca preferred
- High school diploma
- A valid driver's license
- Solid Mechanical / Electrical background
- PLC experience preferred
- Associates Degree a plus
- Medical, Dental and Vision benefits
- 401(k) retirement savings program
- Paid vacation and holidays
- Life Insurance
- Employee assistance programs
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