What are the responsibilities and job description for the Customer Service Representative position at eAir LLC?
We are seeking a bilingual Customer Service Representative with experience using ERP systems to join our dynamic team. The ideal candidate is fluent in both Spanish and English, highly detail-oriented, and skilled in providing excellent customer support and accurate data entry.
Key Responsibilities
- Customer Engagement: Communicate with customers via phone, email, and chat to provide information about products and services, respond to inquiries, and resolve concerns.
- Order & Issue Management: Support customers with order processing, billing questions, and troubleshooting issues to ensure a smooth and positive experience.
- Relationship Building: Develop and maintain strong, positive relationships with customers through effective and empathetic communication.
- ERP System Usage: Accurately process orders, manage customer data, and streamline service workflows using ERP systems (Macola experience preferred).
- Product Guidance: Understand customer needs and recommend suitable products or services to support their goals.
- Data Entry & Record Keeping: Maintain up-to-date and accurate customer records with high attention to detail.
Qualifications
- ERP Proficiency: Experience using ERP systems is required; familiarity with Macola is a plus.
- Customer Service Background: Minimum of [insert preferred years] experience in a customer service role; experience in the HVAC industry is a strong advantage.
- Communication Skills: Strong interpersonal and written communication abilities in both languages.
- Detail-Oriented: Demonstrated accuracy in data entry and record maintenance.
- Problem-Solving Abilities: Proactive approach to identifying and resolving customer concerns efficiently.
- Bilingual Skills: Fluency in both Spanish and English is a plus but not required. English only candidates are welcome.