Senior Pre-Processor

Salary Range: $35.00 To $37.25 Hourly

Full-Time

Location: Severna Park,

Reports To: Branch Manager

Works Directly With: Pre- and Post-Closing Processing teams, Branch Manager and Branch Settlement Officer

Eagle Title is an award‑winning, fast‑paced title company seeking a highly experienced, solutions‑oriented Senior Title Processor.

This role is designed for a top-tier processor who operations with a high degree of independence, consistently delivers clean files, and confidently navigates complex or time-sensitive transactions without reliance on escalation. 

The Senior Pre-Processor served as a resource – managing a full pipeline of files while elevating team performance through expertise, judgment, and proactive problem-solving. This role also operates effectively in a rapidly evolving environment, including the continued adoption of new technologies and AI-driven tools that enhance processing efficiency, accuracy, and client experience.

What Sets This Role Apart

• Independently manages complex, high-risk, or exception-heavy files


• Resolves the majority of issues before escalation is required


• Produces consistently clean closings with minimal post-closing corrections


• Serves as a trusted resource and informal leader to other processors


• Demonstrates deep working knowledge of Maryland-specific title requirements and practices


• Thrives in a high-volume, fast-paced environment with competing priorities


• Demonstrates a high level of adaptability, quickly adopting and effectively utilizing new tools, systems, and workflow enhancements as operations evolve

RESPONSIBILITIES:

File Management & Closing Oversight

• Manage residential title files from inception through closing with a strong emphasis on accuracy, urgency and ownership.


• Independently handles high-volume and complex transactions, including files with tight deadlines or unique challenges.


• Proactively identifies and resolves issues impacting processing, underwriting, or closing without reliance on management intervention. 


• Ensures all files are closing-ready on schedule, with minimal rework required post-closing.
   

Compliance, Accuracy & Risk Management

• Ensure full compliance with contracts, settlement statements, mortgages, deeds, title policies, and ALTA Best Practices


• Exercise advance judgment in reviewing legal and financial documentation


• Maintain strict confidentiality and adherence to security protocols. 


• Verify and manage all monetary amounts to satisfy mortgages, taxes, judgments, and other lien requirements with precision.

Communication & Client Experience

• Serve as a steady, professional point of contact for agents, lenders, buyers, and sellers


• Communicate proactively to prevent delays and manage expectations


• De‑escalate high pressure situations with confidence and professionalism

 Team Leadership & Collaboration

• Act as a go‑to resource for processors, offering guidance and problem-solving support


• Assist in onboarding and mentoring and less experienced processors


• Support team coverage during high‑volume periods or staffing gaps


• Share insights, best practices, and process improvement ideas 

Systems & Task Management

• Maintain accurate and timely updates in (Qualia) 


• Actively manage task lists and work‑in‑progress to prevent delays and overdue items


• Identify recurring issues or bottlenecks and recommend process improvements
   

Quality & Performance Standards 

• Consistently produce files with minimal post‑closing corrections or defects


• Contribute to reduced escalations, improved cycle times and overall team efficiency


• Maintain a high level of accountability for file quality and closing readiness

REQUIRED SKILLS:

• Highly independent, self-directed, and accountable


• Thrives in a fast‑paced, deadline‑driven environment 


• Demonstrates an ability to quickly absorb and operationalize new tools, systems, and workflows, contributing to increased efficiency, accuracy, and scalability as the title industry evolves


• Calm and composed under pressure


• Exceptional attention to detail and critical thinking ability


• Strong communicator with professional presence


• Team-oriented with a willingness to support and elevate others


• 5 years of senior level experience in residential title processing 


• Demonstrated ability to manage complex transactions independently 


• Strong knowledge of Maryland title practices and requirements


• Proven track record of delivering clean, accurate closings


• Proficiency in Qualia preferred


• Active notary preferred


• Advanced prioritization and time‑management skills


• Forward‑thinking, proactive, and solutions‑oriented


• Demonstrated integrity, teamwork, and reliability

The Senior Pre-Closing Processor is a full-time position with competitive benefits.

Salary Requirements: $35/hr – $37.50/hr

Benefits: Full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), Safe Harbor 401(k), Long-term Disability and Employee Assistance Program (EAP).

What We Offer

• Mentorship and support from experienced attorneys and management professionals


• A collaborative, high-performing team environment


• Competitive compensation aligned with senior-level expectations


• Growth opportunities within a respected, expanding organization

This is a terrific opportunity to join a culture-orientated growth company. Eagle Title is an equal-opportunity employer committed to diversity and inclusion in the workplace. Interested candidates should apply by submitting their resume here.