What are the responsibilities and job description for the Customer Service Representative position at Eagle Strategic?
The Customer Service Team is responsible for assisting Operations in day-to-day order entry, account support, and helping set up and train users within the transportation management system (TMS). To complete their objective successfully, the Customer Service Team audits customer-entered orders for completion and accuracy, procures and corrects missing and incorrect order information, obtains delivery status updates from carriers, and cordially communicates order information to customers.
Essential Functions:
- LTL and TL order entry/ validation
- Invoice Entry
- Communicate with carriers to obtain pickup/ delivery updates via carrier websites, email, and phone
- Communicate delivery updates to customers via the transportation management system (TMS), email, and phone
- Communicate information needed to mitigate delivery issues with the Operations Team
- Maintain the highest level of customer service even when under pressure
Salary : $30,000 - $45,000