What are the responsibilities and job description for the Shipping Store Associate / Customer Service Representative position at Eagle Shipping Center Pompano Beach, Inc.?
We are looking for a friendly, dependable, and motivated Customer Service Representative to join our growing team at a busy shipping, packing, printing, and mailbox center.
This is a fast-paced position for someone who enjoys helping people, staying busy, and being part of a supportive team environment. Every day is different, and you will assist customers with shipping, packing, printing, mailboxes, office services, and general customer service needs.
Responsibilities:
- Provide exceptional customer service to walk-in customers
- Assist customers with shipping, packing, printing, scanning, copying, shredding, mailbox rentals, and other business services
- Answer customer questions, concerns, and requests in a professional and timely manner
- Upsell products and services when appropriate
- Make outbound calls to follow up on customer inquiries or resolve issues
- Communicate effectively with a wide variety of customers
- Analyze customer needs and provide appropriate solutions or recommendations
- Maintain a high level of professionalism and phone etiquette at all times
- Help keep the store clean, organized, and running smoothly
- Assist with lifting and moving packages when needed
Requirements:
- Previous customer service, retail, shipping store, print shop, office, or sales experience is preferred
- Strong communication skills, both verbal and written
- Ability to speak English is required, and additional languages are a plus
- Basic computer skills and comfort learning new systems
- Excellent phone etiquette and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Ability to analyze customer situations and provide effective solutions
- Dependable, punctual, and professional attitude
- Ability to lift packages and stand for extended periods of time
Why Join Our Team:
- Competitive pay plus bonus opportunities
- Friendly and supportive work environment
- Opportunity for raises and growth over time
- Learn valuable skills in shipping, logistics, printing, customer service, and business operations
- Stable position with long-term opportunity for the right person
- Family-owned business with a positive workplace culture
Please note that this is not a remote position. The Customer Service Representative will be expected to work on-site at our location.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Work Location: In person
Salary : $15 - $17