What are the responsibilities and job description for the Maintenance Manager position at Eagle Rock Properties?
Eagle Rock Properties is a privately held company with over 20 years of experience in acquiring, financing, developing, leasing, managing, and disposing of real estate. Headquartered in Plainview NY, our company has over 250 real estate professionals currently operating roughly 8,000 apartments throughout Connecticut, Maryland, Massachusetts, New York, New Jersey, New Hampshire, Virginia, and Pennsylvania. The company is solely focused on Eagle Rock's owned assets and does not third-party manage.
Job Description
The Maintenance Manager, under the direction of the Community Manager, is responsible for providing excellent customer service and coordinating all aspects of apartment community maintenance operations.
Responsibilities
The Maintenance Manager is the facilities leaders who provides the technical know-how behind each apartment community and provides guidance and training to the maintenance team. From HVAC to plumbing to a fresh coat of paint, the Maintenance Manager has a hand in every apartment and every resident's satisfaction. As a Maintenance Manager, you will be walking the community with your team, implementing scheduled maintenance, responding to service requests, managing vendors, and communicating and building rapport with residents. You will be an expert on your community; working along with and directing a team of maintenance professionals to ensure the community is in excellent condition.
Essential Job Functions:
- Provide exceptional customer service to our residents
- Direct, schedule, and perform maintenance activities
- Supervise, train and mentor the maintenance team
- Communicate assignments to the maintenance team and monitor the workload to ensure completion
- Inspect units and manage the apartment make-ready process
- Review, prioritize, and complete service requests including appliances, plumbing, HVAC, electrical, etc.
- Ensure proper documentation of service requests, preventative maintenance, and make-ready status in property management software
- Assist with grounds keeping, pool maintenance, housekeeping, distribution of notices, and other tasks as needed
Requirements
- 3 years of Multi-Family Property Management experience
- Supervisory experience
- Availability to work a flexible schedule, including weekends
- Rotating on-call responsibility for after hours emergencies
- Demonstrated Computer Proficiency and knowledge of Microsoft Office Suite and property management software
- Proven track record of success in a performance driven environment.