Pharmacy Patient Liaison

Job Summary
We are seeking a dedicated and compassionate Patient Liaison to serve as a vital link between patients and healthcare providers. In this energetic role, you will facilitate seamless communication, coordinate patient services, and ensure that each patient’s experience is positive, efficient, and respectful. Your proactive approach will help improve patient satisfaction, streamline administrative processes, and uphold the highest standards of confidentiality and care. If you thrive in a dynamic environment and are passionate about delivering exceptional patient service, this opportunity is perfect for you!

Duties

• Act as the primary point of contact for patients, providing friendly and professional assistance via phone, email, and in person.
• Verify insurance coverage, perform insurance verification, and assist with insurance-related inquiries.
• Schedule appointments efficiently while managing multiple lines using multi-line phone systems and ensuring accurate documentation review.
• Assist patients with intake procedures, including collecting medical history, updating medical records, and explaining clinic policies.
• Coordinate with medical staff to develop and update care plans tailored to each patient's needs while maintaining compliance with HIPAA regulations.
• Support administrative tasks such as filing medical records, managing office supplies, and maintaining organized health information management records.
• Utilize computer skills including to ensure accurate data entry and record keeping.
• Facilitate communication between patients and healthcare providers by providing clear instructions on ICD-10/ICD-9 diagnosis codes, and billing procedures.
• Assist with billing processes including medical collection efforts and documentation review related to Medicare or other insurance claims.
• Maintain excellent phone etiquette while managing appointment scheduling, follow-ups, and patient inquiries with professionalism and care.

Experience

• Prior experience working in a medical office environment or healthcare setting is highly preferred.
• Strong knowledge of medical terminology, ICD coding (ICD-10/ICD-9), CPT coding, and medical billing procedures.
• Experience in pharmacy settings and pharmacy day to day workflow
• Bilingual abilities are a plus to effectively communicate with diverse patient populations.
• Excellent customer service skills combined with clerical experience including filing, data entry (10 key typing), and multi-line phone system operation.
• Familiarity with health information management standards such as HIPAA compliance ensures confidentiality at all times.
• Proven ability to handle medical administrative support tasks efficiently while maintaining attention to detail in a fast-paced environment. Join our team as a Patient Liaison where your enthusiasm for helping others meets your expertise in healthcare administration! We’re committed to supporting your growth while delivering outstanding service that makes a real difference in patients’ lives!

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $18 - $21