Operations Manager

Job Duties

The Operations Manager is an integral part of the operations leadership team and has responsibility for managing teams of operations employees and for ensuring efficient operations.

• Directly supervises performance of employees in the market
• Communicates with employees and customers as needed to identify and resolve delivery issues
• Provides back-up coverage for delivery routes as needed
• Formulates and applies disciplinary action as needed to address employee issues
• Assists in daily routing and route management
• Completes various administrative tasks, including, but not limited to invoice review and approval, administration of driver qualification files and related information, tasks related to the company’s drug and alcohol program, timecard management and approval and required payroll processes
• Responsible for the overall safety, quality and performance/productivity and customer experience of the department
• Uses strong leadership skills to communicate with and motivate employees
• Assists in setting targets and tracking KPIs
• Accountability for set goals, including those relating to operational performance, safety and regulatory standards
• Identifies process improvement opportunities and implementing in partnership with other members of leadership
• Ensures proper training of assigned personnel
• Maintains a favorable working relationship with employees and customers to foster and promote a cooperative and harmonious working environment
• Carries out responsibilities in accordance with the Eagle Rock policies and procedures.
  
  

Education And Experience

• High school diploma or GED required
• Some college education preferred
• Minimum 3-5 years' experience managing a team of employees required
• Previous commercial driving and/or delivery experience is preferred
• Possession of a valid Class A CDL and DOT medical card is preferred
  
  

Knowledge, Skills And Abilities

• Must have a current, valid driver’s license and be able to meet company insurability standards
• You are a strong, dynamic leader that is committed to the development and success of the employees that report to you
• You exercise sound, independent judgment
• You're willing to partner closely with other departments and company leaders to direct the operations of the department and to overcome obstacles
• You're able to effectively communicate with and understand employees, customers and other co-workers
• You exhibit strong attention to detail
• You take initiative to accomplish goals are an effective self-starter
• You're able to effectively manage multiple tasks and priorities
• You're committed to working safely and maintaining a fun and friendly work environment
  
  

Physical Demands And Requirements

• Requires frequent reaching, pulling, twisting, bending, and/or stooping
• Requires ability to sit, walk or stand for extended periods.
• Frequently lifts items weighing up to 40 lbs. unassisted
• Occasionally requires the ability to lift over 70 lbs. (with or without assistance)
• Must be capable of pushing or pulling loads weighing up to 300 lbs.
  
  

Environmental Conditions and Temperament

• Works frequently in a standard office environment, adequately heated and cooled
• Works frequently in a warehouse environment, including refrigerated areas
• Works frequently inside and outside of customer accounts and is exposed to a variety of weather conditions
  
  

Compensation And Benefits

Compensation: $21.00 per hour

(Actual compensation offer to candidate may vary from posted hiring range based upon route, geographic location, work experience, education, and/or skill level)

This position is eligible for the following benefits: Health, Dental, Vision, Basic AD&D Life Insurance, Voluntary Life Insurance, Spousal Life Insurance, Child Life Insurance, Short Term Disability, Long Term Disability, 401(k) with company match.

The Company provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. The Company reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex of other status protected by local, state, or federal law.

Disclaimer

The list of requirements, duties and responsibilities is not exhaustive, but is merely the most accurate list for the current job. Management reserves the right to revise the job description and to require that other tasks be performed when circumstances of the job change (for example, emergencies, changes in personnel, workload, or technical development).

Eagle Rock Distributing Co. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status.

Reasonable accommodations may be made, upon request, to enable individuals with disabilities to perform the essential functions of their position.