What are the responsibilities and job description for the Corporate Customer Service Rep (E-Commerce / Data Analytics) position at Eagle Promotions?
Corporate Customer Service Representative – E-Commerce & Data Analytics
We are seeking an entry-level to associate-level Corporate Customer Service Representative with e-commerce operations and data analytics experience to support our business clients through order workflow management, customer support, and digital store coordination. This position requires someone who can work comfortably in a professional office environment, manage detailed information across multiple systems, and analyze data trends using tools like Power BI and advanced Excel.
This is not a retail or call center role. It is an office-based position supporting corporate accounts in a fast-paced environment.
Key Responsibilities
Client Support & Account Management
- Provide timely and professional support to corporate clients, addressing order questions, timelines, and basic escalations.
- Manage the order lifecycle—from online order placement through production, shipping, and delivery.
- Maintain accurate client notes, updates, and communication logs.
E-Commerce Platform & System Management
- Monitor order flow and troubleshoot issues in Shopify, Marketfuel, ShipStation, and other e-commerce systems.
- Manage customer support tickets in Zendesk; update categories and maintain ticket accuracy.
- Create and update online order forms in JotForm; add or update store items as needed.
- Process and track orders, invoices, and account details in ERP/accounting systems.
- Reconcile data and support reporting using FileMaker and other internal tools.
Data Analytics & Reporting
- Pull and analyze data from various systems to support client and internal reporting needs.
- Build or update basic dashboards and visual reports using Power BI and advanced Excel.
- Identify trends and opportunities for improvement related to order flow, production timelines, store performance, and client activity.
- Maintain data accuracy and integrity across all platforms.
Cross-Functional Coordination
- Collaborate with purchasing, warehouse, production, and finance teams to support smooth operations.
- Assist with resolving order delays, product questions, and fulfillment issues.
Qualifications
- 1–3 years of experience in corporate customer service, e-commerce operations, account support, purchasing, or related fields.
- Proficiency with data analytics tools, including Power BI (required or strongly preferred) and Advanced Excel (pivot tables, VLOOKUP/XLOOKUP, formulas).
- Experience using: ERP systems, ShipStation, Zendesk, Marketfuel, JotForm.
- Strong written and verbal communication skills.
- Highly organized, detail-oriented, and able to manage multiple priorities.
- Analytical mindset with the ability to interpret data and support decision-making.
- Ability to learn new systems quickly and work in a fast-paced environment.