What are the responsibilities and job description for the IT Helpdesk position at Eagle Mountain Casino?
Job Details
Description
The IT Helpdesk will be responsible for providing technical support to users in an
efficient and accurate manner. IT Helpdesk will solve basic technical problems and is
responsible for the necessary duties as follows:
DUTIES AND RESPONSIBILITIES:
1. Provide Basic Helpdesk support to the user on e-mail, printer, phone, hardware, and
software issues.
2. Provide level 1 phone support for routine problem solving and make determination to
escalate as required.
3. Answer phone calls, helpdesk tickets, and e-mails in a timely manner.
4. Update the helpdesk tickets with initial problem description and work progress.
5. Delivers, tags, sets up, and assists in the configuration of end-user PC desktop
hardware, software and peripherals.
6. Documents inventory of supplies and equipment.
7. Provide daily logs of activities detailing all work related to the assignments schedule.
8. Responsible for maintaining current knowledge of the gaming hardware and software
used on the network system.
9. Responsible for immediately notifying the IT Manager or IT Director, whether in person
or via communications device, of any event that poses security risks in the network
environment.
10. Provide technical support assistance to the any Department should request be made for
diagnostic procedures on equipment directly related to computer operations.
11. Must attend and be certified in all applicable training programs required.
12. All other departmental duties assigned.
Qualifications
QUALIFICATIONS AND REQUIREMENTS:
1. High School Diploma or Equivalent required.
2. Must be able to type 45 WPM
3. Minimum (1) one year experience working with the Microsoft Windows platform of
operating systems.
4. Ability to install operating system software, system driver software and application driven
software.
5. Must possess strong troubleshooting skills.
6. Must be able to retain a valid California Driver License.
7. Must be able to obtain and retain a gaming license through the Tule River Tribe Gaming
Commission.
PHYSICAL AND ENVIRONMENTAL:
1. While performing the duties of this job the team member is regularly required to talk,
hear, stand, walk and sit.
2. Repeatedly required to reach with hands and arms, use hand to finger, handle, or feel
objects, tools or controls.
3. Occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
4. Must be able to operate in mentally and physically stressful situations.
5. Must be able to lift and carry up to 30 pounds.
6. Must be able to work in a noisy, fast paced, smoke filled environment.
7. Noise level is moderate to high on the casino floor.
8. Exposed daily to flashing lights and ringing bells.
9. Must be able to perform all essential duties of the job with or without reasonable
accommodation.
REPORTS TO: IT Technician III
SUPERVISES: None
HOURS: The casino operates 24/7. Schedule, shift, and hours will vary.
SALARY: $/hr.; Weekly pay / Overtime Eligible
BENEFITS: Medical Dental, Vision, Group Life, and Healthiest You; Flexible Spending
Plan (FSA), 401k, and PTO
PREFERENCE IN FILLING VACANCIES IS GIVEN TO QUALIFIED INDIAN APPLICANTS IN
ACCORDANCE WITH THE TULE RIVER INDIAN PREFERENCE ORDINANCE; VETERAN
PREFERENCE. EAGLE MOUNTAIN CASINO IS AN EQUAL OPPORTUNITY EMPLOYER.
Salary : $20
