DME Technician

Field Service Technician

Eagle Home Medical Corp. – Wilmington, DE

Position Summary

The Field Service Technician is responsible for the delivery, setup, maintenance, and ongoing support of home oxygen and respiratory equipment for Veterans receiving care through the Wilmington, DE VA Medical Center contract.

A key responsibility of this position is completing all required monthly in-home visits for patients assigned to the technician’s route and accurately documenting patient and equipment compliance during those visits. The technician also supports preventive maintenance, emergency response, after-hours on-call service, warehouse operations, and other activities necessary to provide safe, reliable, and timely service to Veterans.

This is a team-oriented position. Field Service Technicians are expected to manage their individual responsibilities while also working collaboratively with other Eagle team members. Operational and patient needs may occasionally require employees to assist outside of their normal route or routine responsibilities to ensure patients are served and the team is successful.

Key Responsibilities

• Contact assigned patients in advance to schedule required service visits and document all contact attempts and patient interactions in accordance with company policy.
• Complete all required monthly in-home visits for patients assigned to the technician’s route within the required service period. Technicians are responsible for actively managing their routes and communicating promptly with management regarding scheduling issues or circumstances that could prevent timely completion.
• During monthly oxygen visits, inspect the patient’s oxygen equipment and document required compliance information, including equipment condition, proper operation, required preventive maintenance, oxygen supply, safety concerns, and other information required by Eagle Home Medical or the VA contract.
• Maintain complete, timely, and accurate documentation of monthly visits, patient encounters, equipment inspections, service activities, expenses, and other required reports. Submit documentation according to company procedures and supervisor directives.
• Deliver, install, inspect, troubleshoot, exchange, and maintain home oxygen and respiratory equipment in accordance with manufacturer specifications, Eagle Home Medical standards, VA contract requirements, and applicable regulatory requirements.
• Perform scheduled preventive maintenance and safety inspections on equipment to ensure continued reliability, cleanliness, proper operation, and compliance.
• Participate in the assigned after-hours on-call rotation and respond promptly and professionally to urgent patient equipment and service needs. On-call responsibilities are an essential function of this position.
• Maintain the company vehicle in a clean, safe, and service-ready condition and maintain an appropriate inventory of equipment, oxygen supplies, and other materials necessary to complete assigned routes and respond to patient needs.
• Assist with maintaining the Eagle Home Medical warehouse and equipment storage areas in accordance with company policies, safety requirements, and Joint Commission standards. Responsibilities may include equipment organization, cleanliness, inventory control, segregation of clean and dirty equipment, cylinder storage, equipment processing, and maintaining an orderly and inspection-ready facility.
• Immediately report patient, caregiver, equipment, vehicle, safety, or service-related incidents and concerns to the Site Manager.
• Follow all Eagle Home Medical policies and procedures, VA contract requirements, Joint Commission standards, and applicable safety, infection control, and regulatory requirements.
• Work cooperatively with Site Management, Respiratory Therapists, other Field Service Technicians, administrative personnel, and the Eagle management team to ensure patient and operational needs are met.
• Demonstrate a teamwork-based mentality and willingness to assist coworkers when operational needs require additional support. This may include assisting another technician with routes, deliveries, equipment, warehouse responsibilities, emergency calls, or other duties when necessary to maintain patient care and contract performance.
• Perform other related duties as assigned to support patient safety, contract compliance, operational efficiency, and the overall success of Eagle Home Medical.

Required Qualifications

• High School Diploma or GED.
• Strong communication, organization, and customer service skills.
• Ability to work independently and effectively manage an assigned patient route.
• Ability to maintain accurate and timely patient and equipment documentation.
• Ability to prioritize responsibilities and complete required monthly patient visits within established timeframes.
• Willingness and ability to participate in the required after-hours on-call rotation.
• Ability to work effectively as part of a team and assist coworkers when operational or patient needs require additional support.
• Commitment to serving Veterans with dignity, respect, professionalism, and compassion.
• Ability to safely handle and transport home medical equipment and oxygen supplies associated with the position.
• Must possess or obtain all required certifications and successfully complete required background, motor vehicle, and other employment screenings.

Our Commitment

The Field Service Technician plays an important role in ensuring Veterans have safe, reliable access to the oxygen equipment and support they depend on in their homes. Success in this position requires personal accountability, accurate documentation, dependable route completion, responsiveness to patient needs, and a willingness to work as part of the larger Eagle Home Medical team.

We are committed to providing high-quality, cost-effective home healthcare while maintaining the service, safety, and compliance standards expected by our Veterans, the Department of Veterans Affairs, and Eagle Home Medical.

Job Type: Full-time

Pay: $16.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Retirement plan

Work Location: In person

Salary : $16 - $22