What are the responsibilities and job description for the Paraprofessional - Eagle Healthcare Services · Psychosocial Rehabilitation (PSR) · Raleigh, NC position at Eagle Healthcare Services, Inc.?
About the Role
As a Paraprofessional in the Haven pod, you'll work directly with adults living with mental health conditions in a Psychosocial Rehabilitation (PSR) day program. You'll co-facilitate group interventions, provide 1:1 support for daily living skills, award Eagle Bucks (our token-economy system), run the sign-in/sign-out table, and help keep the pod running smoothly.
This position is critical — Haven pod is currently operating with only one PP. Your hire restores the two-PP rotation so neither staff member is solo. You'll partner with another PP and the AP Haven Lead to serve 8 consumers in the Haven pod at a 1:8 ratio.
What You'll Do
- Co-Facilitate Group Interventions: 30-minute prep before each workshop block; set up the room; support the primary facilitator; take group notes; use redirection and de-escalation (CALMS model); keep transitions ≤10 minutes.
- Sign-In / Sign-Out Table: Warm greeting; verify consumer identity; guide to the PSR Daily Attendance Google Form; on-time arrivals (by 8:30) earn ClassBank.com bonus points; sign-out 3:00–3:30; zero missed sign-outs.
- 1:1 Consumer Support: Assist with ADLs, community integration, socialization, communication, problem-solving, budgeting, meal planning, housekeeping, transportation, and wellness routines. Implement assigned interventions per individualized treatment plans.
- Eagle Bucks Real-Time Award: Observe qualifying behavior; deliver immediate verbal praise naming the specific behavior; credit points in ClassBank.com.
- Progress Notes: Complete accurate, objective progress notes same shift. Notes require QP co-sign before filing.
- Observation & Reporting: Promptly report significant changes in mood, behavior, functioning, safety, or medical condition to the AP Pod Lead or on-shift QP.
- Immediate Escalation: Escalate immediately for medical emergencies, suicidal ideation, aggressive behavior, elopement, medication errors, abuse/neglect allegations, or any safety risk — do not close the loop yourself.
Minimum Qualifications
Per 10A NCAC 27G .0104(17):
Education
GED or high school diploma. (Staff employed prior to November 1, 2001 to provide an mh/dd/sa service are not required to have a GED or high school diploma.)
Supervision Required
Supervision by a Qualified Professional or Associate Professional with the population served. An individualized supervision plan (ISP) is developed on hiring and reviewed annually.
Population KSAs
Must have the knowledge, skills, and abilities required by the population and age served, per the PSR service definition. Confirmed through the Staff Competency Checklist at hire and annually.
What We're Looking For
- High school diploma or GED
- Experience working with adults with mental health, intellectual/developmental disabilities, or substance use conditions
- Calm, patient demeanor — you'll be on the floor with consumers all day
- Comfort with technology — EHR note drafting, ClassBank.com, Google Forms
- Reliable attendance — your partner is counting on you to show up
- Team player — you'll work closely with the AP Haven Lead and your PP partner
- Valid NC driver's license preferred (for community outing coverage)
What We Offer
- Full-time, Monday–Friday schedule — no nights, no weekends, no holidays beyond the 4 PSR closure days
- Competitive hourly rate
- 10-module paid training program with quiz certification (≥80% pass)
- Individualized supervision plan — weekly supervision first 90 days, then biweekly
- Direct daily support from the AP Haven Lead
- A role where you make a real difference — Haven pod needs you
Daily Schedule
- 8:00–8:30: Pod setup · sign-in tablets · ClassBank.com check
- 8:30–12:00: Blocks 1 & 2 co-facilitation
- 12:00–1:00: Staggered lunch
- 1:00–3:00: Blocks 3 & 4 co-facilitation
- 3:00–3:30: Sign-out table
- 3:30–4:00: Pod secure · cleaning · reset for next day
Paraprofessional - Eagle Healthcare Services · Psychosocial Rehabilitation (PSR) · Raleigh, NC
Job Type Schedule
Full-time · 32 hrs/week Monday–Friday, 8:00 AM – 4:00 PM
Location Pay
1809-1817 Garner Rd, Raleigh, NC 27610 Competitive hourly rate
Program Reports To
AP Horizon Lead (daily) · On-shift QP
(clinical)
About the Role
As a Paraprofessional in the Horizon pod, you'll work directly with adults living with mental health conditions in a Psychosocial Rehabilitation (PSR) day program. You'll co-facilitate group interventions, provide 1:1 support for daily living skills, award Eagle Bucks (our token-economy system), run the sign-in/sign-out table, and help keep the pod running smoothly.
This position is critical — Horizon pod is currently operating with only one PP (Trenton, Opener shift). Your hire restores the two-PP rotation so neither staff member is solo. You'll partner with Trenton and the AP Horizon Lead (Ameera Mc.) to serve 8 consumers in the Horizon pod at a 1:8 ratio.
What You'll Do
- Co-Facilitate Group Interventions: 30-minute prep before each workshop block; set up the room; support the primary facilitator; take group notes; use redirection and de-escalation (CALMS model); keep transitions ≤10 minutes.
- Sign-In / Sign-Out Table: Warm greeting; verify consumer identity; guide to the PSR Daily Attendance Google Form; on-time arrivals (by 8:30) earn ClassBank.com bonus points; sign-out 3:00–3:30; zero missed sign-outs.
- 1:1 Consumer Support: Assist with ADLs, community integration, socialization, communication, problem-solving, budgeting, meal planning, housekeeping, transportation, and wellness routines. Implement assigned interventions per individualized treatment plans.
- Eagle Bucks Real-Time Award: Observe qualifying behavior; deliver immediate verbal praise naming the specific behavior; credit points in ClassBank.com.
- Progress Notes: Complete accurate, objective progress notes same shift. Notes require QP co-sign before filing.
- Observation & Reporting: Promptly report significant changes in mood, behavior, functioning, safety, or medical condition to the AP Pod Lead or on-shift QP.
- Immediate Escalation: Escalate immediately for medical emergencies, suicidal ideation, aggressive behavior, elopement, medication errors, abuse/neglect allegations, or any safety risk — do not close the loop yourself.
Minimum Qualifications
Per 10A NCAC 27G .0104(17):
Education
GED or high school diploma. (Staff employed prior to November 1, 2001 to provide an mh/dd/sa service are not required to have a GED or high school diploma.)
Supervision Required
Supervision by a Qualified Professional or Associate Professional with the population served. An individualized supervision plan (ISP) is developed on hiring and reviewed annually.
Population KSAs
Must have the knowledge, skills, and abilities required by the population and age served, per the PSR service definition. Confirmed through the Staff Competency Checklist at hire and annually.
What We're Looking For
- High school diploma or GED
- Experience working with adults with mental health, intellectual/developmental disabilities, or substance use conditions
- Calm, patient demeanor — you'll be on the floor with consumers all day
- Comfort with technology — EHR note drafting, ClassBank.com, Google Forms
- Reliable attendance — your partner is counting on you to show up
- Team player — you'll work closely with the AP Horizon Lead and your PP partner
- Valid NC driver's license preferred (for community outing coverage)
What We Offer
- Full-time, Monday–Friday schedule — no nights, no weekends, no holidays beyond the 4 PSR closure days
- Competitive hourly rate
- 10-module paid training program with quiz certification (≥80% pass)
- Individualized supervision plan — weekly supervision first 90 days, then biweekly
- Direct daily support from the AP Horizon Lead
- A role where you make a real difference — Horizon pod needs you
Daily Schedule
- 8:00–8:30: Pod setup · sign-in tablets · ClassBank.com check
- 8:30–12:00: Blocks 1 & 2 co-facilitation
- 12:00–1:00: Staggered lunch
- 1:00–3:00: Blocks 3 & 4 co-facilitation
- 3:00–3:30: Sign-out table
- 3:30–4:00: Pod secure · cleaning · reset for next day
Pay: From $16.50 per hour
Expected hours: 40.0 per week
Work Location: In person
Salary : $17