Enrollment Coordinator - Charleston, SC

Eagle Fire - North Charleston, SC, United States

Tagged: Corporate Admin/Office

About Us

Since 1987, Eagle Fire Inc. has evolved into a best-of-class provider of fire sprinkler systems, fire protection, life safety services, special hazards systems, fire alarm services, access control systems, fire protection systems management, and fire extinguisher sales and service in support of commercial, industrial, government, and mercantile facilities.

We are actively growing across our 6 states (VA, NC, SC, GA, AL,TN) to provide more consistency in schedules, faster response time to our clients, and internal promotion opportunities. We encourage you to apply if you are interested in a secure career with a company that will invest in you.

What We Offer

• PTO
• 10 Paid Holidays
• Tuition Reimbursement
• Health Insurance
• Vision Insurance
• Dental Insurance
• Life Insurance
• Long-Term Disability Insurance
• Short-Term Disability Insurance
• Direct Deposit
• Weekly Pay
• 401(k) with matching
• Employee Assistance Program
• Flexible Spending Accounts
  
  

Position Summary

Works as a resource in training enrollment, orientation, and learner/certification tracking to support the growth of Eagle Fire Academy (EFA).

Duties And Responsibilities

• Model and advocate for the vision, mission, and values of EFA and related training programs.
• Communicate with potential learners and provide a detailed introduction to the EFA program, curriculum, and financial agreement.
• Facilitate new learner enrollment, registration, orientation, course assignment, progress tracking, and exam preparation/scheduling per pathway curriculum.
• Track learner progress and maintain relevant learner data systems, including collection/tracking of Team Member certifications company wide.
• Provide internal customer service to enrolled learners and respond to inquiries/troubleshooting/administrative assistance timely and efficiently.
• Responsible for meeting annual enrollment quota, assisting with data gathering and training reporting, and supporting EFA stakeholders to meet business and organizational objectives.
• Performs other related duties as required.
  
  

Job Specifications

• Must be able to speak, read, and write English fluently in order to actively listen, reflect, summarize, learner needs succinctly.
• Must be able to develop fluency in EFA curriculum, the National Institute for Certification in Engineering Technologies (NICET), manufacturer-specific training, and other training vendors such as Fire Tech Productions, Building Industry Consulting Service International (BICSI), and the American Fire Sprinkler Association (AFSA).
• Must possess excellent written and verbal communication skills, including
• comfort and confidence in leading, presenting to, and communicating with small groups virtually.
• Must practice attention detail in collecting learner data and organizing database systems.
• Must possess proficiency in LMS platforms, Microsoft 365, and familiarity with e-learning tools and technologies.
• Must maintain a positive and professional demeanor, presenting friendliness and the ability to build relationships with ease.
• Must exhibit characteristics consistent with encouraging Team concept.
• Must maintain a valid driver’s license and acceptable driving record.
• Must consistently adhere to Company’s Controlled Substances and Alcohol Standard.
• Expected to work safely, by using good judgment and following all Company safety policies and work procedures with authority to stop an unsafe act.
  
  

Education And Experience

• Bachelor’s degree in Education, Human Resources, Organizational Development, Administration, or related field; AND
• Minimum of 2-3 years of experience in learning and development, education, and/or student affairs and academic services.
  
  

Physical Requirements

• Must be able to sit for long periods of time.
• Must be able to use a telephone, computer, & other office equipment.
  
  

In compliance with the Drug-Free Workplace Act of 1988, we maintain a drug-free workplace and operate a Drug-Free Workplace program. Eagle Fire Inc. is an Equal Opportunity Employer.

Job # 462