Customer Care Specialist (Front Desk Admin)

About us

We're a locally owned business that performs on a franchise-quality professional level, while maintaining all the qualities of a family-owned business with a focus on the community we serve.

Who we're looking for

We are seeking a part-time manager that will be responsible for executing daily security tasks, helping customers by providing product and service information and resolving technical issues. This is for a 40-hour week position which will be typically stationed at our KGB office, but you will be asked to fill in at our other locations when needed.

Responsibilities:

• Handle customer inquiries and complaints
• Provide information about storage solutions
• Troubleshoot and resolve issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
• Develop and maintain a friendly relationship with new and existing customers

​Qualifications:

• Be a people person (know that your smile is contagious)
• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients (aka make friends with everyone)
• Ability to prioritize and multitask
• Positive and professional demeanor (smile)
• Excellent written and verbal communication skills
• Ability to work both with a team and independently
• Be willing to work outside of the office when needed (shoveling snow/sweeping units)

Experience:

One year of customer service is required. You must show that you have the problem solving, positive attitude and dependability qualities that our business relies on. You must also prove to be coach-able and a quick learner.

Hours:

40 hours per week. Training schedule will be half days (9am-1pm) for 1 week, and then full time starting the 2nd week. Typical schedule will be 4.5 days between M-F, and a rotating 10am-2pm shift on saturday. On the weeks you don't work saturday, you would work a normal 9am-5pm for M-F.

Compensation & Benefits:

You will start between $14-$18/hour depending on:

• You problem solving skills
• Ability to learn and retain information well
• How efficiently you train

We offer monthly bonuses to all managers based on KPI's.

5 paid federal holidays (Memorial Day, July 4th, Labor Day, Thanksgiving & Christmas) and PTO program kicks in after 1 year of working

Employer matched IRA kicks in after 2 years of working with the company

Company Values:

• Customer-first service - "do to others what you would like them to do to you"
• Dependability & Honesty - we trust our team with big responsibilities and need someone who will do the right thing. ie: pick up trash when no one is looking. "if you're faithful in little things, you will be faithful in large ones"
• Efficiency & precision - work smarter, not harder. We're always learning how to better do things in our company and want you to be a part of that. Follow systems in place and report any errors and problems to your team right away.
• Growth Mindset - always willing to learn how to be better in your position and help your team and your customer's with their needs.

We are growing quickly and work hard to provide the best storage solution in Alaska- and we have a lot of fun helping clients with storage solutions. If you align with the values above and are excited about this opportunity, please apply today.

Job Type: Full-time

Pay: $14.00 - $18.00 per hour

Benefits:

• Flexible schedule

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• In-person
• Office

Application Question(s):

• Do you return the grocery cart back to it's corral?
• Why are you interested in this job?
• What customer service experience do you have?
• What is your current availability Mon-Fri 8:30am-5pm and Saturday 10am-2pm?
• Do you have reliable transportation?
• If you are a good fit, how soon are you ready to get started with the training process?
• Do you have prior customer service experience?
• What is your favorite company or brand (non-local) to use? Why?
• Do you live within a 30 min drive of our KGB (Knik-Goose Bay) office currently?
• Tell me about a specific instance you received stellar customer service and why it resonated with you.
• What is your favorite local company to do business with? Why?

Work Location: In person

Salary : $14 - $18