Seasonal Part Time Order Fulfillment Associate

About Eagle Eye Outfitters

Founded in 1999, Eagle Eye Outfitters is an independent outdoor lifestyle retailer in Dothan, Alabama. From our humble roots many years ago, Eagle Eye has now expanded to over 45,000 square feet, becoming a premium retail partner for the best brands in the outdoor industry. As a leader in the retail community in South Alabama, we use outdoor retail as a platform to encourage outdoor pursuits, environmental stewardship, and fulfillment of our community mission statement. It is always our goal to offer our customers the very best quality with unmatched radical customer service

Working at Eagle Eye Outfitters

At Eagle Eye Outfitters, we believe our work changes people’s lives. We are a locally owned business with big ambition. People are the heart of any organization - including our own. Our company’s motto is People Matter Most which applies to our approach in every decision we make to serve our customers, staff, and community. We’re dedicated to empowering & developing people, solving tough problems, and helping careers flourish inside and out.

Order Fulfillment Associate Job Description Summary

Under the Supervision of the Order Fulfillment Manager, the Order Fulfillment Associate is responsible for pulling customer orders placed online, fulfilling the orders, and packaging for shipment out of the facility or preparing for in-store/curbside pick-up. This position will function best with attention to detail and strong customer service skills.

RESPONSIBILITIES

• Willing to work at multiple store locations or Willing to work at retail store and warehouse locations.
• Supports a culture within the order fulfillment team that ensures radical customer service and high performance is the focus of all activities. Greatness at Eagle Eye is defined by one’s ability to serve others – both internally and externally.
• Provides quality & accurate work, achieves goals of the E-Commerce department, and ensures their customer is at the center of every decision made.
• Maintains a clean and orderly processing area. Follows the directive of the Order Fulfillment Manager to ensure job functions are performed accurately & efficiently.
• Processes E-Commerce orders with accuracy and precision. Ensure procedures are properly followed.
• Display a high level of customer service in interacting with customers via phone calls, in-store pick-ups, or curbside pick-ups.
• Continuously performs general housekeeping and straightening of workspace as needed. Performs basic cleaning activities in the work area such as dusting, sweeping, mopping, collecting trash, etc. as needed.
• Assists with providing support for special projects & events as assigned.
• Complies with inventory control procedures & company standards.
• Knowledgeable of and follows all store safety procedures.
• Peer to Peer Accountability. Serve co-workers and be willing to have courageous conversations as needed for each other’s individual development and growth.
• Other duties as assigned.

MINIMUM REQUIREMENTS

Education/Experience:

• High school degree/equivalent or more. Additional educational training in warehouse operations or order fulfillment is a plus but not required.
• Proven work experience in warehousing, receiving, inventory management, order fulfillment, or retail stock experience is preferred.

Schedule Requirements:

• Availability to work flexible shifts including evenings, weekends, and holidays.
• 3-4 Day work week.
• 2-3 Saturday shifts per month with a minimum of 1 Saturday off per month excluding key dates and the month of December.
• Eagle Eye is closed every Sunday.

Computer Skills:

• Basic Typing Skills.
• Microsoft Applications.
• Proficiency with iPad functionality.
• Previous Experience using a POS/Inventory Management System a plus.

Intellectual Competencies:

• Must have a great attention to detail.
• General understanding of inventory principles
• Proficiency in English and basic Math skills.
• Sound judgment/decision-making ability: must be able to apply consistent logic, rationality, & objectivity in decision-making. Must be able to maintain an objective view of situations in order to make impartial, well-reasoned decisions.
• Continual learner. Assesses and recognizes own strengths and weaknesses; pursues self-development.

Interpersonal Competencies:

• People Matter Most: people-oriented and driven by customer satisfaction.
• Professional Demeanor: Arriving for work each day dedicated to having a great attitude to display to others your excitement about your profession. Working to the best of your ability to ensure that others observe your high-performance standards. Sacrifices personal agendas in order for your team and the entire company to be more successful.
• Must have excellent listening skills to comprehend directives, inquiries, and/or comments, and decipher intent & meaning.
• Accountability: Holds self accountable for measurable high-quality, timely, and cost-effective results. Accepts responsibility for mistakes.
• Must have the ability to maintain confidentiality and display ethical behavior in all business dealings; ability to be trusted by peers, clients, and others; puts honesty & integrity above self.
• Flexibility. Must have the ability to adapt and adjust quickly to changing priorities or work demands without adverse impact on performance or team dynamics.
• Resilience. Deals effectively with pressure; remains optimistic and persistent, even under adversity. Recovers quickly from setbacks.
• Must have the ability to display appropriate demeanor, dialogue, interaction, and attire when dealing with staff, customers, co-workers, or management.
• Must possess team building skills to foster an environment among staff to increase mutual trust, encourage cooperation and information sharing, and work well together.
• Must have the ability to personify and/or exhibit compassion, sensitivity, warmth, friendliness, and trustworthiness.
• Must have the ability to take a stand on issues of importance and accountability. Willing to have courageous conversations without being abrasive.
• Must have the ability to work in a team environment and establish collaborative peer relationships.
• Must have the ability to exhibit high levels of energy, a strong desire to achieve, and see their co-workers achieve as well.
• Perseverance: Must have the ability to demonstrate a strong need to achieve goals and not give up.

Physical Demands:

• Stand/Walk for long periods of time.
• Physical strength for daily lifting, carrying, pushing, and/or pulling up to 50 lbs.
• Involves close vision, color vision, depth perception, and mental focus.
• Use of hands for firm and strong grasping. Frequent use of finger dexterity.
• Ability to climb ladders.
• Ability to reach with hands and arms.
• Ability to talk, hear, and communicate clearly with co-workers and customers.
• Occasional sitting in a normal position for short periods of time.
• Ability to bend, stoop, kneel, crouch, or crawl.

PART TIME BENEFITS

• Closed on Sundays, Thanksgiving Day, Christmas Day, and New Year’s Day.
• Generous Employee Discounts.
• VTO - 20 paid hours per year of Volunteer Time Off (VTO) to be used for community service.

***This is a seasonal position from May-July only.

Job Types: Part-time, Seasonal

Pay: $10.00 - $14.00 per hour

Expected hours: 20 – 30 per week

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Weekends as needed

Work Location: In person

Salary : $10 - $14