What are the responsibilities and job description for the Bilingual Human Services Benefits & Community Support Specialist position at Eagle County Government?
Eagle County is hiring 2 Benefits & Community Support Services Positions in our Human Services Department:
Applicants are encouraged to apply by Wed, July 8th, however, the job will be posted until filled.
Schedule: M-F, 8am-5pm, mainly in Eagle, CO.
The Benefits Processing Specialist is part of the Benefits & Community Support Services Team, in Human Services whose primary responsibilities include: Determining initial and continuing eligibility for Public Assistance programs including Medical Assistance, Food Assistance, Adult Financial, and Colorado Works in accordance with statutory and federal, state and local rules and regulations to assure timely and accurate eligibility determination.
The Client Engagement Specialist is part of the Benefits & Community Support Services Team, in Human Services, whose primary responsibilities include: Handling direct client interactions through front desks (Eagle, Edwards, El Jebel), Call Center, central email/fax/mail and other customer portals including CO PEAK — the official web portal used to apply for and manage medical, food, cash or other State of Colorado benefits online.
About The Department Of Human Services:
The Department of Human Services (DHS) directly touches the lives of thousands of Eagle County residents every year. From helping families and individuals access programs that put food on the table, warm their homes, and find childcare to protecting those too young or too old to protect themselves, DHS is the team of people who ensure families and individuals in our community have what they need to live a stable life now and in the future.
Benefits & Community Support Services(a division within the Department of Human Services) is responsible for administering a range of critical public assistance programs including Cash, Child Care, Emergency, Energy, Food and Medical Assistance, as well as connecting customers to other vital resources and supports.
Culture
We truly value our employees and their well-being. Our culture is about great benefits, allowing employees to grow and taking care of our employees. ‘I felt so welcomed when I joined the team on my first day. You don't feel that way in other jobs. They were expecting my arrival and made me feel welcome.’ – said a new employee.
Career Progression
Grow your career with us! Eagle County Government is committed to a culture fostering employee growth and rewarding our team members for developing their knowledge, skills, and abilities.
Many departments and offices, including the Department of Human Services, offer promotion by progression programs. These programs allow qualified employees to advance to higher-level positions once they master the required skills and knowledge.
Key Responsibilities:
Benefits Processing Specialist (Full Job Description)
Client Engagement Specialist (Full Job Description)
Working in local government is one of the best career paths in the mountains. ‘Your Career will Soar with Eagle County’. Get started with us today!
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- Bilingual Benefits Processing Specialist
- Bilingual Client Engagement Specialist
Applicants are encouraged to apply by Wed, July 8th, however, the job will be posted until filled.
Schedule: M-F, 8am-5pm, mainly in Eagle, CO.
The Benefits Processing Specialist is part of the Benefits & Community Support Services Team, in Human Services whose primary responsibilities include: Determining initial and continuing eligibility for Public Assistance programs including Medical Assistance, Food Assistance, Adult Financial, and Colorado Works in accordance with statutory and federal, state and local rules and regulations to assure timely and accurate eligibility determination.
The Client Engagement Specialist is part of the Benefits & Community Support Services Team, in Human Services, whose primary responsibilities include: Handling direct client interactions through front desks (Eagle, Edwards, El Jebel), Call Center, central email/fax/mail and other customer portals including CO PEAK — the official web portal used to apply for and manage medical, food, cash or other State of Colorado benefits online.
About The Department Of Human Services:
The Department of Human Services (DHS) directly touches the lives of thousands of Eagle County residents every year. From helping families and individuals access programs that put food on the table, warm their homes, and find childcare to protecting those too young or too old to protect themselves, DHS is the team of people who ensure families and individuals in our community have what they need to live a stable life now and in the future.
Benefits & Community Support Services(a division within the Department of Human Services) is responsible for administering a range of critical public assistance programs including Cash, Child Care, Emergency, Energy, Food and Medical Assistance, as well as connecting customers to other vital resources and supports.
Culture
We truly value our employees and their well-being. Our culture is about great benefits, allowing employees to grow and taking care of our employees. ‘I felt so welcomed when I joined the team on my first day. You don't feel that way in other jobs. They were expecting my arrival and made me feel welcome.’ – said a new employee.
Career Progression
Grow your career with us! Eagle County Government is committed to a culture fostering employee growth and rewarding our team members for developing their knowledge, skills, and abilities.
Many departments and offices, including the Department of Human Services, offer promotion by progression programs. These programs allow qualified employees to advance to higher-level positions once they master the required skills and knowledge.
Key Responsibilities:
Benefits Processing Specialist (Full Job Description)
- Eligibility Determination: Accurately assess client eligibility for public assistance programs.
- Case Management: Process applications, conduct interviews, and manage client cases effectively.
- Data Entry & Management: Perform data entry, utilize multiple databases, and maintain accurate records.
- Client Services: Provide excellent customer service to diverse clients, including those experiencing crises or challenges.
- Program Navigation: Navigate complex program rules and regulations, and stay informed on program updates.
- Community Engagement: Build and maintain relationships with community partners.
- Bilingual (English/Spanish) language skills required, a bi-lingual skills test will be administered to confirm proficiency.
- High school graduate or equivalent
- Associate’s Degree in public administration, business, behavioral science, or related field, preferred.
- At least two years full time experience in data entry, medical coding, order processing, bank teller, or other data input-centric roles; customer service; public assistance/human services or related fields or any combination of education, training and experience resulting in the knowledge, skills, and abilities required.
- Completion of a degree program in business, behavioral science, or an appropriately related field may substitute for one year of required experience.
- Prior experience in the field of human services including working knowledge of state (specifically Colorado) human services databases/systems including CBMS and CHATS, preferred.
- Must possess a driver’s license and be able to obtain a valid Colorado driver's license within 1 month. A satisfactory motor vehicle record is also required.
- Requires travel to locations within Eagle County.
- Reliable transportation required.
Client Engagement Specialist (Full Job Description)
- Provide exceptional customer service in-person, virtually, and by phone
- Answer questions, schedule appointments, and resolve client issues
- Manage client documents and referrals
- Assist with public assistance programs like SNAP and Medicaid
- Independent Work
- Bilingual (English/Spanish) language skills required, a bi-lingual skills test will be administered to confirm proficiency.
- High school diploma or equivalent
- 2 years of customer service or related experience (human services preferred) or any combination of education, training and experience resulting in the knowledge, skills, and abilities required.
- Excellent communication and interpersonal skills
- Ability to work independently and make sound decisions
- Strong computer skills and proficiency with Google Suite
Working in local government is one of the best career paths in the mountains. ‘Your Career will Soar with Eagle County’. Get started with us today!
- Why is Eagle County recognized as a Best Place to Work in 2022? Culture of flexibility and support for mental health / wellness. Check out more awards here.
- Purpose! A modern, values-driven workplace with more than 550 employees embracing a welcoming culture, supportive leaders and an organization focused on our mission: Creating a Better Eagle County for All.
- Learning organization focused on professional development opportunities, FREE CMC classes and Tuition reimbursement.
- Future-focused with our Strategic Plan on improving housing, climate change and more.
- As a certified healthy workplace, our culture recognizes the importance of individual needs and enjoying life outside of work. Other perks may include flexible work arrangements, paid volunteer time, and daytime fitness classes/bike rides.
- Comprehensive and low-cost medical, dental, and vision insurance (as low as $85/month for employee only)
- Wellness program where you can earn cash or extra days off
- 15 paid holidays
- Paid time off (starting at 12 days) and additional medical leave
- Paid volunteer hours
- 8% (dollar-for-dollar match) retirement plan
- Free classes at Colorado Mountain College
- Eagle County University classes (internal training)
- Tuition reimbursement programs
- Bilingual Pay Incentive
- Free bus pass and more
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Salary : $26 - $30