What are the responsibilities and job description for the Service Advisor - EAG Ford Mt. Pleasant position at EAG Automotive?
Experienced Service Advisor - Automotive
We are seeking an experienced Service Advisor to join our team. As a Service Advisor, you will be responsible for assisting customers with their automotive service needs and ensuring customer satisfaction.
Responsibilities:
- Greet customers and assist them in determining their automotive service needs.
- Recommend appropriate service solutions and explain the services in detail.
- Schedule appointments for customers and ensure timely completion of service.
- Provide accurate and detailed estimates for services and obtain customer approval.
- Manage customer service concerns and resolve issues in a timely and effective manner.
- Maintain accurate and organized records of customer interactions and service transactions.
- Work closely with service technicians to ensure smooth communication and timely completion of work.
- Meet or exceed customer satisfaction goals and sales targets.
Qualifications:
- 2 years of experience as a Service Advisor in an automotive dealership or repair shop.
- Strong customer service and communication skills.
- Ability to multi-task and prioritize work in a fast-paced environment.
- Familiarity with automotive repair terminology, methods, and procedures.
- Proficiency in using computer software programs, such as automotive service software.
We offer competitive compensation and benefits packages, including medical, dental, and vision insurance, paid time off, and opportunities for career advancement.
About us
For over 30 years, we have been a family-owned and operated business committed to providing a supportive and growth-oriented work environment. We strongly believe in promoting from within and investing in the long-term success of our team members.
We offer a comprehensive benefits package including health, dental, and vision insurance, short-term disability, and Aflac products. Employees are also eligible for paid vacation after their first year of service.
If you are an experienced Service Advisor looking for a new opportunity, we encourage you to apply. We are an equal-opportunity employer and welcome candidates from diverse backgrounds