What are the responsibilities and job description for the HVAC Customer Service Representative position at EAC Heating & Air?
Customer Service Representative (CSR)
$18–24/hr | Full-Time | Hilton Head Island, SC
EAC Heating & Air is hiring a Customer Service Representative to support our growing HVAC service team. We're looking for someone organized, friendly, and dependable who can keep things running smoothly in a fast-paced office environment.
If you enjoy helping customers, coordinating schedules, and being part of a strong local team, we'd love to talk with you.
Key Responsibilities:
- Answer incoming service calls and route them appropriately.
- Schedule and dispatch technicians based on availability and customer needs.
- Provide friendly, professional customer support and follow-up.
- Accurately document customer interactions and service details.
- Coordinate with internal departments and field staff to ensure efficient operations.
- Support billing, data entry, and job tracking as needed.
- Foster a positive, team-oriented office environment.
Schedule: Monday-Friday, 8:00 AM - 5:00 PM (flexibility may be required depending on business needs)
Pay: $18.00 - 24.00 per hour, depending on experience
Why Join EAC Heating & Air?
- Family-Owned Stability: Over 30 years of trusted, local service with a supportive, team-oriented culture.
- Growth Opportunities: As we continue to grow, you'll have opportunities to advance your career and develop new skills.
- Outstanding Reputation: With a stellar reputation backed by 5-star Google reviews, you'll be part of a company that is trusted and highly regarded by its customers.
- Comprehensive Benefits: Health insurance, company-paid life insurance, 401(k) with company match, paid holidays, PTO, and vacation time.
What We're Looking For:
- 2 or more years of customer service or administrative experience
- Experience in the trades or service-based industry is highly valued
- Excellent verbal and written communication skills
- Strong organizational and multitasking abilities
- Comfortable working in a fast-paced environment
- Proficient with standard office software
- High school diploma or equivalent required
Preferred Qualifications:
- Experience with Service Titan
- Sales experience
Ready to bring your customer service skills to a company that values your work and supports your growth? Apply today and become part of the EAC Heating & Air team!
Salary : $18 - $24