HVAC Customer Service Representative

Join EAC Heating & Air as a Customer Service Representative!

Do you enjoy helping people and solving problems in a fast-paced environment? EAC Heating & Air is looking for a Customer Service Representative (CSR) to join our front office team. If you're friendly, detail-oriented, and thrive on delivering exceptional service both over the phone and in person, this is the role for you. You'll play a key role in scheduling service calls, supporting field technicians, and ensuring every customer interaction reflects our core values of professionalism, integrity, and care.

About EAC Heating & Air: EAC Heating & Air has been proudly serving the communities of Hilton Head Island, Bluffton, Okatie, and the surrounding areas for over 30 years. With extensive industry experience, we are dedicated to providing the highest quality HVAC products and services. Our commitment to excellence has been recognized with the prestigious Carrier President's Award five times. We take great pride in consistently delivering exceptional customer satisfaction, backed by our deep industry knowledge and unwavering commitment to superior service.

Why Join EAC Heating & Air?

• Family-Owned Stability: Over 30 years of trusted, local service with a supportive, team-oriented culture.
• Growth Opportunities: As we continue to grow, you'll have opportunities to advance your career and develop new skills.
• Outstanding Reputation: With a stellar reputation backed by 5-star Google reviews, you'll be part of a company that is trusted and highly regarded by its customers.
• Comprehensive Benefits: Health insurance, company-paid life insurance, 401(k) with company match, paid holidays, PTO, and vacation time.

Position: Customer Service Representative (CSR)

Key Responsibilities:

• Answer incoming service calls and route them appropriately.
• Schedule and dispatch technicians based on availability and customer needs.
• Provide friendly, professional customer support and follow-up.
• Accurately document customer interactions and service details.
• Coordinate with internal departments and field staff to ensure efficient operations.
• Support billing, data entry, and job tracking as needed.
• Foster a positive, team-oriented office environment.

Schedule: Monday-Friday, 8:00 AM - 5:00 PM (flexibility may be required depending on business needs).

Pay: $20.00 - 24.00 per hour, depending on experience

What We're Looking For:

• 2 or more years of customer service or administrative experience, preferably in a trades or service-based industry.
• 1-2 years of Service Titan experience strongly preferred
• Sales experience is a plus.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Comfortable working in a fast-paced environment.
• Proficient with standard office software; scheduling software experience is a plus.
• High school diploma or equivalent required.

Ready to bring your customer service skills to a company that values your work and supports your growth? Apply today and become part of the EAC Heating & Air team!