What are the responsibilities and job description for the Community Ambassador position at EAA-Jones Lang Lasalle Limited?
JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: · Located on site in the client’s offices. · Act as single point of contact for client floor · Responsible and accountable for all service request. · Ensure service deliverables are met with SLA and KPI · Work with all related parties on timely delivery of all services · Be responsible for all clients within designated area · When necessary raise risks to BIC for further investigation · To undertake continuous floor inspections ensure cleanliness and maintenance is correct · Establish direct relationship with the client business units and their neighbourhood community, understand their issues, display confidence and satisfy needs and requirements of all requests. · Continuous Improvement implementation · Conduct data analysis report when necessary Sound like the job you’re looking for? Before you apply, it’s also worth knowing what we are looking for: · 5 – 10 years’ experience - Hospitality / Flight Attendant / Events Management / Serviced Office · Must be customer focused and be proactive in establishing customer relationships · Proven ability to function effectively as part of a team · Proven ability to initiate and follow with improvement initiatives, create opportunities for efficiencies and process amendments · Ability to stand for long periods of time · Ability to effectively communicate and interact with all levels of people · I am a Community Ambassador · I own my floor/s and take personal responsibility for everyone and everything on my floor/s. · If the water in the water dispenser is low, I top it up I don’t need to call dining team, I am empowered, I am trained to do some F&B tasks. I am the doer of everything on the floor. If there are coffee marks on pantry table, I clean it by myself immediately and do not need to wait for cleaning lady. I am the doer of everything on the floor. · I know each person by name, what they do and what community they belong too. If a new person commences I greet them and help them settle into their new working environment. · If something needs repairing, I arrange it with my colleagues in facilities and I ensure it is repaired correctly. If the washrooms need attending, I know about it immediately and get things sorted out. · I am mobile, I do not have a work station, I don’t need one as I am always on the floor with my community. I have a tablet to communicate with and log tickets when required. · You will mostly find me in the community lounge helping with services with the tea lady, mingling with community members and also ensuring everything is available, cups / glasses etc. are ready for use, and generally everything is clean and tidy. · I report to the BIC who ensures I have all the backup I need. · I work with dining team when there are event host on my floor to ensure the venue is clean and tidy before/after event. · By observing behavior of my community, I share my ideas to facilities and other supporting teams in order to improve the working environment. Location: On-site –Hong Kong, SAR, China If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! 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For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.