Desktop Support Analyst

Job Summary

The Support Analyst will be responsible for providing technical support and assistance to end-users, resolving issues related to hardware, software, and network systems. This role requires a strong focus on customer service and problem-solving skills.

IT Support Analyst, focusing on providing technical assistance and resolving issues for users Key aspects include:

Core Responsibilities:

• Incident management and resolution within SLAs.
• Technical support for CSG desktops, applications, and hardware.
• Hardware and software configuration and deployment.
• User communication and documentation.
• Ticketing system management.

Essential Skills:

• Strong communication and customer service skills.
• Problem-solving and analytical abilities.
• Knowledge of operating systems, Active Directory, and networking.
• Proficiency in Microsoft Office 365 and Google Workspace.
• Experience with Service Desk incident management tools.
• Experience with Active Directory, O365, Intune, OKTA, G Suite, Jamf and CEM Essential Skills:
• 2-4 years of help desk or technical experience.
• 2 years of desk-side support experience.
• Relevant degree or equivalent experience.
• Ability to handle physical demands, including lifting up to 50 lbs.
• 100% onsite.

Job Type: Contract

Pay: $22.45 - $23.54 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Schedule:

• 8 hour shift

Ability to Commute:

• Fort Lauderdale, FL 33312 (Required)

Work Location: In person

Salary : $22 - $24