Voice Engineer With IPT

Introduction:

We are seeking an experienced Voice Engineer with IPT expertise to support and manage enterprise telecom and voice infrastructure for a global client with over 10,000 users. The ideal candidate will have strong technical knowledge of IP Telephony systems and hands-on experience in troubleshooting, deployment, and vendor coordination.

Responsibilities:

• Manage telecom expenses for a large enterprise user base (10K users)
• Procure, configure, and deploy new telecom devices and IPT solutions
• Handle critical IP Telephony (IPT) voice infrastructure requirements
• Respond to user inquiries, requests, and complaints related to:
  • Call and data usage
  • Billing and plans
  • Value-added services (VAS)
  • Coverage and connectivity issues
• Troubleshoot IPT phone issues, call routing/path problems, and infrastructure-related incidents
• Coordinate with OEMs, field services, and local IT teams for:
  • Loaner/spare device management
  • Repair and break-fix services
• Follow up with vendors to ensure timely issue resolution
• Ensure SLA-driven incident and service request closure

Requirements:

Required Skills & Expertise:

• Strong understanding of telecom and IPT terminologies
• Knowledge of voice, data, and wireless communication services
• Hands-on experience with enterprise IPT infrastructure, including:
  • CUBE (Cisco Unified Border Element)
  • CUCM (Cisco Unified Communications Manager)
  • Cisco Unity
  • SME (Session Management Edition)
  • Voice Gateways
  • Protocols: SIP, SCCP, MGoogle Cloud Platform
  • WXCC (Webex Contact Center)
  • UCaaS platforms
• Experience working with global clients or enterprise environments

Preferred Qualifications:

• Experience in Unified Communications (UC) environments
• Strong troubleshooting and communication skills
• Ability to manage multiple vendors and stakeholders
• ITIL or service management experience is a plus