What are the responsibilities and job description for the Client Services Coordinator position at EA HEALTH, LLC?
Description
Job Summary:
The Client Services Coordinator is a client-facing role that interfaces daily with physicians, hospital executives, patients, and internal team members. This role requires a desire to develop and maintain customer relationships, gather information from various sources to determine how best to meet the customer needs and the drive to problem solve, all with a positive, energetic approach.
Essential Functions:
- Identification of under/overpayments on patient accounts and taking appropriate action to resolve the account
- Enter program data into the EA Health internal database
- Provide ongoing feedback to the Client Services Manager regarding client concerns, requests, and the status of client requests
- Provide excellent customer service by responding promptly and completely to client requests
- Track the status of client requests and ensure documents are delivered and received promptly
- Reliable, consistent attendance is a requirement and essential function of this position.
- Hybrid - some work in the Solana Beach office and/or visiting a hospital will be required from time to time.
- Perform other duties as may be assigned.
Requirements
Competencies:
- Bachelors’ degree preferred, but not required
- Previous coding or medical office experience preferred
- Data entry, excellent customer service, and time management skills, ability to multi-task, prioritize work, and problem solve, proficient in Microsoft Excel, Word, PowerPoint, impeccable communication skills, and positive attitude
- Ability to work on a computer 95% of the workday
- Regular attendance and punctuality are essential.
08292024
Salary : $21 - $23