System Administrator

Ministry

• Has the duty to interact with others as an ambassador of faith.
• Tasked with performing duties according to the Word of God and Biblical standards as drawn from the Holy Scripture.
• Serves as a messenger or teacher of faith according to e3 Doctrinal statements and beliefs.
• Has a duty to assist others to cultivate intimacy with God and growth in Christ-like character through personal and corporate spiritual disciplines.

We are seeking an IT Systems & Security Administrator to support and maintain the core IT infrastructure for a global, mission-driven organization. This hands-on role is responsible for managing and supporting endpoints, user identity, cloud platforms, and cybersecurity tooling across a mixed environment of Windows and Apple devices, Google Workspace, and Microsoft 365. The ideal candidate brings broad technical knowledge, a service-oriented mindset, and a proactive approach to IT operations and risk mitigation.

***Support the daily IT operations of our organization, serving approximately 600 users.

Helpdesk & Operational Support

• Resolve escalated Tier 2 and Tier 3 support requests involving hardware, software, and cloud systems.
• Support end users across Windows and Apple desktop/laptop environments, printers, and mobile devices.
• Maintain IT documentation, troubleshooting guides, and system configuration records.
• Participate in IT asset, change, and incident management processes using platforms like Jira, Freshservice, or ServiceNow.
• Leverage AI-powered tools (e.g., intelligent chatbots, automated knowledge base suggestions) to improve ticket resolution times and user self-service.
• Implement automations in ticketing systems (e.g., Jira, Freshservice, ServiceNow) to route, categorize, and escalate support issues.

Systems Administration

• Administer and support Google Workspace, including user lifecycle, groups, permissions, and security configurations.
• Maintain and support Microsoft 365 services including Exchange Online, Teams, OneDrive, and SharePoint.
• Administer Active Directory, Group Policy, DNS, DHCP, and hybrid identity integrations.
• Perform ongoing maintenance and monitoring of servers, SaaS platforms, and critical infrastructure.
• Deploy and maintain AI-enhanced monitoring and alerting tools for servers, cloud platforms, and network infrastructure to proactively detect issues.
• Automate repetitive administrative tasks such as account provisioning, license management, and storage monitoring.

Endpoint & Device Management

• Implement and manage endpoint management solutions (e.g., Microsoft Intune, JAMF, or Kandji) for Windows and macOS devices.
• Enforce security policies related to encryption, patch management, app compliance, and remote management.
• Maintain inventory and lifecycle tracking of all user devices and related hardware.
• Utilize AI-driven endpoint management solutions to predict failures, optimize performance, and automate compliance enforcement.
• Implement automated patch management and remediation workflows across Windows and macOS fleets.

Identity & Access Management

• Manage user identities and access across cloud and on-prem systems using Azure AD / Entra ID, Okta, or equivalent IAM platforms.
• Maintain access controls, role-based permissions, and automation for onboarding/offboarding workflows.
• Support integration of identity across core systems like Google, Microsoft, Salesforce, and SaaS tools.
• Design AI/automation workflows for onboarding, offboarding, and access reviews to reduce manual effort and human error.
• Employ anomaly detection powered by AI to identify suspicious identity or access patterns.

Security & Threat Protection

• Deploy and administer AV/EDR/XDR tools (e.g., Microsoft Defender, CrowdStrike, SentinelOne) across all endpoints.
• Monitor alerts, investigate incidents, and escalate security issues per organizational protocols.
• Collaborate on compliance, policy documentation, and internal audits.
• Support phishing prevention, MFA adoption, and end-user cybersecurity awareness initiatives.
• Implement AI-driven SIEM/SOAR platforms (e.g., Microsoft Sentinel, Splunk) to automate incident detection, triage, and response.
• Evaluate emerging AI-enabled cybersecurity tools and balance their adoption with compliance, privacy, and ethical considerations.

Required Competencies:

• 3–5 years of experience in a hands-on IT administrator or technical operations role.
• Proficiency with Google Workspace and Microsoft 365 administration.
• Strong knowledge of Active Directory, group policy, DNS/DHCP, and hybrid identity models.
• Experience managing Windows and macOS endpoints in an organizational environment.
• Experience with endpoint management solutions and AV/EDR/XDR security tools.
• Familiarity with identity and access management (IAM) platforms and security principles.
• Solid troubleshooting skills and experience with helpdesk escalation processes.
• Demonstrated success in implementing AI/automation in IT operations (e.g., ticketing, security, or endpoint workflows).
• Familiarity with AI-driven productivity platforms such as Microsoft Copilot, Google Gemini, Open AI, or equivalent.

Spiritual Requirements:

• Being completely surrendered to the Lordship of Jesus Christ.
• Bearing witness of Christian character in daily life by biblical definition.
• Being a member in good standing of a local church.
• Agreement and with the e3 Partners Doctrinal Statement.
• Is called to represent Christ and the beliefs of e3 to the larger community.

Preferred Requirements:

• Experience with Salesforce user and permission support.
• Familiarity with IT asset management, documentation best practices, and security compliance frameworks.
• Certifications such as CompTIA Security , Microsoft 365 Certified: Modern Desktop Administrator, Google Workspace Administrator, or similar.
• Provide light administration for Salesforce, including user access, field creation, and permission sets.
• Contribute to evaluation and deployment of new tools or infrastructure projects.
• Experience with RPA/low-code automation (Power Automate, Zapier, Make, or Workato)
• Knowledge of AI-based cybersecurity solutions such as CrowdStrike Falcon Insight or Microsoft Defender with Copilot integrations.
• Track record of leading automation projects that improved service delivery or reduced administrative overhead.

Required Personal Attributes:

• Strong attention to detail and accountability for uptime, performance, and security.
• Service-oriented mindset with excellent communication skills.
• Able to work independently and prioritize tasks across multiple systems and projects.
• Alignment with the mission and values of a faith-based, nonprofit organization.