Chat Support Agent

Job Overview

We are seeking a dedicated and personable Customer Support Representative to join our team. This role involves providing exceptional client service through various communication channels, assisting customers with inquiries, and ensuring a positive experience. The ideal candidate will possess strong communication skills, be multilingual or bilingual, and have experience in customer support or call center environments. This position offers an opportunity to develop your skills in client services, data entry, and sales within a dynamic and supportive workplace.

Duties

• Respond promptly to customer inquiries via phone, email, or chat, demonstrating excellent phone etiquette and communication skills
• Assist clients with product or service information, troubleshooting issues, and resolving complaints efficiently
• Manage data entry tasks accurately using Microsoft Office applications and other computer systems
• Conduct outbound calling to follow up with clients or promote additional services when appropriate
• Handle cash transactions if applicable, ensuring accuracy and security during cash handling procedures
• Maintain detailed records of customer interactions and transactions for quality assurance and reporting purposes
• Collaborate with team members to improve customer service processes and contribute to a positive team environment
• Analyze customer feedback and support metrics to identify areas for service improvement

Experience

• Prior experience in a call center, customer support, or client services role is preferred but not required; training will be provided
• Strong data entry skills with proficiency in typing and computer literacy (Microsoft Office suite)
• Excellent verbal and written communication skills in English; bilingual abilities are highly desirable
• Demonstrated ability to handle multiple tasks simultaneously while maintaining professionalism under pressure
• Knowledge of sales techniques and outbound calling strategies is a plus
• Experience with analysis skills related to customer feedback or support metrics is advantageous
• Familiarity with cash handling procedures is beneficial but not mandatory

This position is ideal for individuals who are motivated by helping others, possess strong communication abilities, and are eager to grow within a supportive customer service environment.

Job Types: Full-time, Part-time

Pay: $ $26.82 per hour

Expected hours: 35 per week

Benefits:

• Work from home

Work Location: In person

Salary : $27