What are the responsibilities and job description for the Call Center Representative (Remote After On-Site Training) position at E-ZPass MD/TransCore?
Premium pay for Bilingual Candidates
Have the gift of gab? Work well in a fast-paced environment? Pride yourself on providing world-class customer service? Come work with us. All candidates start as a contract employee thru an agency. After a paid on-site training (M-F 8:30am -5pm), candidates will be offered the option to work from home. The schedule after Training will be 11:30am - 8:15pm with a Saturday rotation. Schedule is non-negotiable.
Under the direction of a Customer Service Supervisor, the Call Center CSR is the primary customer interface for the EZPass MD and Pay-By-Plate MD program in accordance with TransCore and MDTA standards of performance.
- Provide exceptional customer service and handling of all customer issues.
- Perform account maintenance, including account changes, transponder changes, recertification, additional tag requests, replenishments, adjustments, and statement requests.
- Assist in the reduction of Production backlog (i.e. web applications, add tag requests, emails etc.)
- Process special accounts including Resident, Carpool, Surety, Taxi, as well as Private, Commercial and Pay-By-Plate accounts.
- Contact customers for additional account information.
- Meet MDTA standards and deadlines.
- Perform other duties as directed by TransCore management and supervisory staff.
TransCore is an Equal Opportunity Employer – EEO/AA/M/F/Vet/Disability
Job Types: Contract, Full-time
Pay: $16.50 per hour
Experience level:
- 1 year
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
- Rotating weekends
Work setting:
- Hybrid remote
Application Question(s):
- Are you able to pass a pre-employment drug screen?
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Required)
Work Location: Hybrid remote in Middle River, MD 21220