Client Collection Coordinator

Job Summary

We are seeking a proactive and detail-oriented Client Collection Coordinator to join our dynamic finance team. In this vital role, you will manage accounts receivable, oversee debt collection processes, and ensure compliance with industry regulations and consumer protection laws. Your expertise in medical billing, financial concepts, and account reconciliation will drive efficient revenue cycle management. By leveraging exceptional communication skills and negotiation tactics, you will foster positive client relationships while safeguarding confidential information. This position offers an exciting opportunity to contribute to a fast-paced environment dedicated to financial accuracy and regulatory compliance.

Responsibilities

• Manage collections accounts by contacting clients via phone, email, and written correspondence to secure outstanding payments.
• Conduct account analysis using Excel data analysis tools to identify delinquent accounts and prioritize collection efforts.
• Negotiate payment plans and settlement agreements with clients while adhering to debt collection negotiation best practices and consumer protection laws.
• Maintain accurate records of all client interactions, payment arrangements, and account statuses within accounting software and financial software platforms.
• Reconcile accounts receivable transactions, ensuring proper debit & credit entries in accordance with accounting principles.
• Collaborate with accounts payable teams to resolve discrepancies related to medical billing, CPT coding, ICD-10 coding, and revenue cycle management processes.
• Ensure all collection activities comply with financial regulatory standards and industry-specific regulations related to healthcare finance and consumer protection laws.
• Handle confidential information with integrity, maintaining strict adherence to privacy policies and data security protocols.
• Support the preparation of reports on collection performance metrics, leveraging Excel for data analysis to inform strategic decisions.
• Assist in training team members on industry knowledge of financial regulations, medical terminology, and effective phone etiquette for client communication.

Qualifications

• Proven experience in medical collections, accounts receivable management, or related financial roles within healthcare or similar industries.
• Strong knowledge of financial concepts such as debits & credits, account reconciliation, and revenue cycle management.
• Familiarity with medical billing procedures including CPT coding, ICD-10 coding, and CPT coding standards.
• Excellent phone etiquette combined with effective negotiation skills for debt collection negotiations.
• Proficiency in Microsoft Office Suite—especially Excel for data analysis—and familiarity with accounting software or financial software platforms.
• Understanding of industry regulations governing financial compliance, consumer protection laws, and healthcare finance regulations.
• Exceptional customer service skills with the ability to handle sensitive situations professionally and diplomatically.
• Strong mathematical skills for accurate account analysis and account reconciliation tasks.
• Ability to handle confidential information discreetly while maintaining high levels of accuracy in documentation.

Join us as a Client Collection Coordinator if you’re passionate about ensuring financial integrity while providing outstanding client service in a fast-moving environment!

Pay: $13.00 - $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $13 - $15