Working Lead – Pre-Delivery Center (PDC)

Working Lead – Pre-Delivery Center (PDC)

Location: Murrysville/Export, PA (100% Onsite)

• 5 years of technical/customer service experience with 2 years of team leadership.
• Experience with medical devices, hardware deployment, device configuration, field service, manufacturing, or quality control.
• Hands-on experience with software loading, device setup, validation, and troubleshooting.
• Knowledge of ServiceMax (preferred), work order management, and documentation processes.
• Basic networking knowledge (wireless, routing, switching, servers).
• Experience working in regulated environments (FDA/ISO) is a plus.

• Perform hands-on device staging, software installation, configuration, testing, validation, and shipment preparation.
• Lead daily PDC operations, assign workloads, monitor productivity, and handle escalations.
• Ensure quality compliance, conduct audits, track KPIs, and support corrective actions.
• Train technicians, maintain documentation, and act as the primary onsite contact for the client.
• Prepare monthly performance reports and support business reviews.

• Local to Murrysville, PA or willing to relocate.
• Mandatory 3-week paid training in Cleveland, OH (travel and lodging covered).
• Monday-Friday, onsite role.
• Opportunity to support future deployment/installations when required.

• Medical Device Technician
• Field Service Engineer
• Hardware Deployment Lead
• Desktop/Technical Support Lead
• Production/Manufacturing Technician Lead
• Device Configuration & Validation Specialist

Must-Have Keywords: Medical Devices, Device Configuration, Software Loading, Quality Control, ServiceMax, Field Service, Hardware Deployment, Team Lead, Validation, FDA/ISO, Work Orders, Networking, Troubleshooting, Documentation.