MLOps L2 Support Engineer

MLOps L2 Support Engineer (On-Call & Weekend Support)

Reading, PA (Hybrid)

C2H

MLOps L2 Support Engineer (On-Call & Weekend Support)

Job Summary:

MLOps L2 Support Engineer to provide 24/7 production support for machine learning (ML) and data pipelines. The role requires on-call support, including weekends, to ensure high availability and reliability of ML workflows. The candidate will work with Dataiku, AWS, CI/CD pipelines, and containerized deployments to maintain and troubleshoot ML models in production.

Key Responsibilities:

Incident Management & Support:

• Provide L2 support for MLOps production environments, ensuring uptime and reliability.
• Troubleshoot ML pipelines, data processing jobs, and API issues.
• Monitor logs, alerts, and performance metrics using Dataiku, Prometheus, Grafana, or AWS tools such CloudWatch.
• Perform root cause analysis (RCA) and resolve incidents within SLAs.
• Escalate unresolved issues to L3 engineering teams when needed.

Dataiku Platform Management:

• Manage Dataiku DSS workflows, troubleshoot job failures, and optimize performance.
• Monitor and support Dataiku plugins, APIs, and automation scenarios.
• Collaborate with Data Scientists and Data Engineers to debug ML model deployments.
• Perform version control and CI/CD integration for Dataiku projects.

Deployment & Automation:

• Support CI/CD pipelines for ML model deployment (Bamboo, Bitbucket etc).
• Deploy ML models and data pipelines using Docker, Kubernetes, or Dataiku Flow.
• Automate monitoring and alerting for ML model drift, data quality, and performance.

Cloud & Infrastructure Support:

• Monitor AWS-based ML workloads (SageMaker, Lambda, ECS, S3, RDS).
• Manage storage and compute resources for ML workflows.
• Support database connections, data ingestion, and ETL pipelines (SQL, Spark, Kafka).

Security & Compliance:

• Ensure secure access control for ML models and data pipelines.
• Support audit, compliance, and governance for Dataiku and MLOps workflows.
• Respond to security incidents related to ML models and data access.

Required Skills & Experience:

✅ Experience:  MLOps, Data Engineering, or Production Support.
✅ Dataiku DSS: Strong experience in Dataiku workflows, scenarios, plugins, and APIs.
✅ Cloud Platforms: Hands-on experience with AWS ML services (SageMaker, Lambda, S3, RDS, ECS, IAM).
✅ CI/CD & Automation: Familiarity with GitHub Actions, Jenkins, or Terraform.
✅ Scripting & Debugging: Proficiency in Python, Bash, SQL for automation & debugging.
✅ Monitoring & Logging: Experience with Prometheus, Grafana, CloudWatch, or ELK Stack.
✅ Incident Response: Ability to handle on-call support, weekend shifts, and SLA-based issue resolution.

Preferred Qualifications:

➕ Containerization: Experience with Docker, Kubernetes, or OpenShift.
➕ ML Model Deployment: Familiarity with TensorFlow Serving, MLflow, or Dataiku Model API.
➕ Data Engineering: Experience with Spark, Databricks, Kafka, or Snowflake.
➕ ITIL/DevOps Certifications: ITIL Foundation, AWS ML certifications; Dataiku certification

Work Schedule & On-Call Requirements:

• Rotational on-call support (including weekends and nights).
• Shift-based monitoring for ML workflows and Dataiku jobs.
• Flexible work schedule to handle production incidents and critical ML model failures.