Shipping Supervisor

E.S. Kluft & Company

The Standard of Luxury and Comfort

Grand Prairie, Texas

We’re seeking highly qualified, collaborative, professional, knowledgeable, and results-driven Shipping Supervisor to support our growing mattress manufacturing company. Future employees will have the opportunity to join Health, Vision, Dental, and Life Insurance on the first of the month following date of hire. We offer 10 holidays, vacation, sick pay, and 401k employer match.

E.S. Kluft & Company is known for a long story of building only the best mattress in the U.S.! We are the company of choice for luxurious high-quality mattresses and want to be the employer of choice for your next career employment opportunity.

JOB SUMMARY:

Shipping Supervisor provides leadership and direction to all shipping team members, including Drivers, Shipping Lead, and Shipping Clerk, ensuring all operations align with safety, efficiency, and cost-effectiveness standards. Manage communication and coordination with Plant Management, interplant teams, and external partners. Lead the team to meet shipping objectives, ensuring all shipments are dispatched on time and without damage, with a strong focus on customer satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Develop and execute comprehensive shipping strategies, identifying and addressing process gaps with a continuous improvement mindset
• Resolve goods issues and post errors in SAP promptly, coordinating with Customer Service and IT when necessary
• Lead with urgency and focus, demonstrating strong multitasking abilities while organizing, prioritizing, delegating, and motivating team members to meet deadlines and commitments
• Regularly inspect labels, barcodes, and shipping documentation to ensure compliance with internal standards and external requirements
• Supervise, mentor, and develop team members, fostering a collaborative and high-performing work environment
• Drive operational efficiency and reduce labor costs by optimizing processes and minimizing overtime
• Establish and maintain effective relationships with internal and external stakeholders, including warehouse personnel, distribution center managers, and carriers
• Proactively identify operational challenges and implement timely solutions while maintaining open communication with Customer Service on order status and issues
• Promote and enforce OSHA and company safety policies by actively participating in and supporting the site’s safety program
• Lead daily stand-up meetings at shift start to communicate expectations and align team objectives
• Communicate scheduling information clearly and ensure adherence to shipping schedules for timely order fulfillment
• Perform spot checks to verify order accuracy and ensure proper products and quantities are shipped
• Maintain ongoing communication with Production, Shipping Clerk, Planner, Expeditor, and external partners to ensure operational continuity
• Ensure accurate and up-to-date shipping records, including Bills of Lading, packing lists, tracking numbers, images, and required documentation
• Responsible for building close-down procedures at the end of each shift
• Act as backup for Shipping Clerk and Shipping Lead as needed
• Other duties may be assigned as needed

DIRECT REPORTS

• 10 Direct Reports

REQUIREMENTS:

• Bachelor’s Degree in supply chain or related field.
• 4 years of previous logistics, distribution, 3PL, shipping, and/or warehouse experience
• 4 years of previous experience as a Shipping Supervisor or similar role in a fast-paced shipping environment in which 70% of order volume requires 24-72 hour turnaround.
• 4 years experience operating Stand Up, Reach, and Sit-Down forklifts. (Train-the-Trainer certification a plus)
• Good leadership, motivational, and communication skills
• Excellent analytical, problem-solving, and critical-thinking skills
• Ability to work independently, strong sense of urgency, and follow up and through with assigned tasks
• Ability to successfully prioritize and manage various time sensitive duties
• Proficient in Microsoft Office (Intermediate to advanced Excel), knowledge of ERP and TMS systems (SAP a plus)
• Use required PPE Personal Protective Equipment: Safety Glasses and Safety Vest

PHYSICAL REQUIREMENTS:

• Lift up to 75 pounds or more with team lifting when needed
• Frequent and extended standing, walking, sitting and typing for 8 hours
• Occasional bending, lifting, pushing, pulling, twisting, and reaching

WORKPLACE & TRAVEL

• This position works out of the Texas plant in a combination of floor and office setting (70% time on the floor 30% in office setting)
• Travel not required.