Dispatcher

Join Our Team at E Noa Tours – Where Every Day is an Adventure!

For nearly 50 years, E Noa Tours has been Oahu’s premier choice for unforgettable island adventures. Our passionate, knowledgeable tour guides take visitors on an unforgettable journey through Hawaii’s stunning sights and rich culture. As we continue to grow, we’re looking for energetic, detail-oriented individuals to help us keep the magic flowing from behind the scenes. Join our Dispatch team and be a vital part of the experience!

Why E Noa Tours?

• Meaningful Impact: Be a crucial part of ensuring visitors have a seamless, unforgettable experience as they explore Oahu. You’ll help bring the beauty and magic of Hawaii to life with every decision you make.
• Collaborative, Supportive Team: We believe in teamwork, creativity, and celebrating success together. Join a team environment where your ideas and contributions are valued.
• Thrilling, Dynamic Role: Say goodbye to dull routines! In this role, you’ll thrive in a fast-paced environment where no two days are ever the same. Every shift is a new adventure with fresh challenges and opportunities.

Position Overview: Dispatch Agent

As a member of our Dispatch team, you’ll be the backbone of our operations, ensuring our tours run seamlessly. You’ll coordinate schedules, manage reservations, and handle unexpected changes with grace—all while keeping our guests' needs at the forefront. If you’re organized, customer-focused, and love the buzz of a dynamic work environment, this position is for you!

Key Responsibilities:

• Driver Coordination: Prepare driver’s tools on a day to day basis. As an opener Dispatch Agent opener, You will ensure all the tools and necessary resources are ready for the day before they leave the base.
• Answer Phone Calls: Answer phone calls in a friendly manner. Answer inquiries from both external guests and third-party agents. Whether it's answering questions, helping with bookings, or addressing inquiries, you’ll deliver top-notch service every time.
• Utilizing Booking System: You will be using the main booking software to book and/or modify reservations for tours, trolley passes, airport shuttle reservations, Ka Makana Ali’i Shuttle reservations, etc.
• Efficient Dispatching: You will be dispatching tour-drivers via 2-way radio, assisting them with their requests, providing accurate real-time traffic conditions using a GPS Software, keeping operations running smoothly and seamlessly.
• Real-Time Communication: Keep everyone in the loop! Update departments on any changes, delays, or adjustments so that our team stays connected and coordinated.
• Reporting: As a Dispatch Agent, you will be logging reports from drivers and inputting them into the “Daily Report” on Google sheet. These reports could be any real-time situations such as road works, traffic, complaints from guests, vehicle issues, etc.
• Check-in Drivers: As a morning dispatcher, you will be responsible for checking in drivers in a friendly and courteous manner. You will record the time of check in, the time of driver’s departure and the time of driver’s arrival at their destination. By obtaining this information, you and the drivers will communicate via 2-way radio.

What We’re Looking For:

• Education: High School Diploma or equivalent required. Some college degrees related to Hospitality or Business are a plus!
• Experience: Previous experience in front desk, call-center, customer service, or any related to reservation/dispatching is a plus!
• Skills: Strong communication, organization, adaptability, quick-learner, and problem-solving. Confidence with digital tools and resources is ideal, but we’re happy to train the right person.
• Learning Agility: Willingness to learn new skills, new responsibilities and seek continuous growth and improvement.
• Work Ethic/Professionalism: Reliable —By consistently delivering quality work and meeting deadlines, demonstrating dedication and a proactive approach.

Work Environment:

This full-time position offers a balanced schedule of three weekdays and one weekend day, integrating you into a dedicated team while promoting professional growth and personal well-being.

Central Control experiences a demanding start each day. From 6:30 AM, phone lines and two-way radios are incredibly busy with high volumes of driver check-ins and simultaneous transmissions, creating a hectic, high-pressure environment that requires efficient communication management.

Schedule (Full-time):
Schedule: Sunday-Saturday 5 AM - 8 PM
Second Shift: Sunday-Saturday 8 AM - 4:30 PM

Extra Perks at E Noa:

• Free Waikiki Trolley Tickets – explore the island!
• Comprehensive Medical & Dental Insurance for you and your family.
• Bonuses & Incentives to reward your hard work.
• Paid Time Off to relax and recharge.
• Access to our On-Site Gym – stay active while working!

Want to see what it’s like to work with us? Check out our Instagram, @waikikijobs, and get a sneak peek into the fun, vibrant, and exciting atmosphere of our daily operations!

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $16 - $18