What are the responsibilities and job description for the Medical Assistant position at E.N.T. Specialty Partners?
About the Role:
The Medical Assistant plays a vital role in supporting both administrative and clinical functions to ensure efficient office operations and high-quality patient care. This position involves direct patient interaction, provider support, and accurate documentation in accordance with state regulations. Responsibilities include rooming patients, obtaining vital signs, preparing exam rooms, and assisting with routine clinical tasks to facilitate a smooth and professional healthcare experience.
What You’ll Do:
Clerical Duties:
- Schedule appointments, call in prescriptions, initiate prior authorizations.
- Maintain legal, ethical, and accurate documentation.
- Support training of new staff, assist with front desk and phones as needed.
- Follow physician preferences and compliance protocols (HIPAA, OSHA, etc.).
Clinical Duties:
- Room patients and collect vital signs, medical histories, and chief complaints.
- Assist providers during examinations, procedures, and in-office treatments.
- Administer injections and perform point-of-care testing as ordered.
- Scribe during patient visits and prepare documentation for provider review in the EMR.
- Verify and prepare patient charts, ensuring labs, imaging, pathology, and referral reports are complete.
- Sterilize instruments, operate the autoclave, and maintain clean, well-stocked exam rooms and clinical supplies.
- Triage patient clinical calls and respond to EMR tasks, pharmacy coordination, and patient communications.
- Manage medication samples and inventory in compliance with clinical protocols.
- Adhere to HIPAA regulations, infection control standards, and safety procedures.
As with any dynamic clinical setting, responsibilities may evolve to meet the changing needs of the clinic and support overall team success.
Qualifications:Education: High school diploma or general equivalency diploma (GED), Medical Assistant Certification preferred but not required.
Experience:
- Customer service: 1 year (Preferred)
- Medical terminology: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
Other Requirements: Current documentation of a national certification preferred. Current CPR certification preferred. Current health records with the appropriate immunizations to work in the health care field (hepatitis B and tuberculosis).
Performance Requirements:
Knowledge:
- Knowledge of health care field and medical office protocols/procedures.
- Knowledge of specific assisting tasks related to particular medical practice.
- Knowledge of information that must be conveyed to patients and families.
Skills:
- Skill in performing medical assistance tasks appropriately.
- Skill in tact and diplomacy in interpersonal interactions.
- Skill in understanding patient education needs by effectively sharing information with patients and families.
Abilities:
- Ability to learn and retain information regarding patient care procedures.
- Ability to project a pleasant and professional image.
- Ability to plan, prioritize, and complete delegated tasks.
- Ability to demonstrate compassion and caring in dealing with others.
Equipment Operated: Standard medical exam/office equipment, which may include computerized health information management system for medical records, etc.
Mental/Physical Requirements: Must be able to use appropriate body mechanics techniques when making necessary patient transfers and helping patients with walking, dressing, etc. Must be able to lift up to 30 pounds of supplies. Occasional stress from dealing with many staff and patients.