Youth Services Coordinator for Teen Arts After-School Program

Company Description E.N.D. IT (“Everybody’s Not Doing It”) is a 501(c)(3) nonprofit organization dedicated to preventing at-risk behaviors in pre-teen and teen youth through education, inspiration, and arts-based programming. The organization offers after-school activities for middle and high school students that combine homework assistance, tutoring, and hands-on experiences in digital, visual, and performing arts. During the summer, its Arts-based Teen Summer Experience provides academic enrichment, college and career preparation, field trips, recreation, and a full-scale musical production. Programs such as C.H.I.L.L (“CHOOSING HOW I LIVE LIFE”) and the “Keep It Real” Performing Arts Team integrate life coaching, character development, and preventative education from a Biblical perspective. E.N.D. IT! CORP fosters a fun, positive, and supportive environment where young people can explore their creativity and build life skills.

The Youth Services Coordinator works with students to ensure they receive the services they need while also handling administrative front office duties. Must build strong relationships with students, partners, volunteers, and service providers such as tutors, mentors, and mental health professionals. Responsibilities include greeting visitors, answering phones, maintaining student records, managing office communications, and providing administrative support to ensure the smooth operation of the organization.

Qualifications:

*Ability to provide all pre-employment requirements before 1st day of work - including drug testing, level 2 background check, and reference checks on experience and character

• Minimum Associates degree, or equivalent experience
• 1-3 years of experience working with youth and related customer service experience
• Previous experience in the education system preferred
• Proficient skills in Google Workspace, including Google Docs, Google Sheets, etc - a must
• Excellent customer service and problem-solving skills
• High quality office administrative and organizational skills
• The ability to work well under deadlines and to multitask
• The ability to build relationships and coalitions within the community
• Excellent verbal and written communication skills
• Excellent critical thinking and problem-solving skills

Specific Responsibilities:

1. Assess the service needs of students and connect them with the correct resources
2. Create and maintain a directory of services and resources
3. Maintain a record of students needs 
4. Assess student issues and provide recommendations to assist
5. Ensure each student is given the necessary services and follow up to fill ongoing service needs
6. Maintain good relationships with students and service providers
7. Expand the list of resources and providers to assure there are no gaps in services
8. Work cooperatively with all team members.
9. Communicate effectively, professionally, and courteously when listening, writing, and speaking with team members, volunteers, parents, school personnel and youth.
10. Assist in evaluating program effectiveness through participant surveys, focus groups, and other assessment tools.
11. Assist in compiling data and preparing reports to document program outcomes and impact for funders, stakeholders, and program evaluation purposes.
12. Represent E.N.D. IT! in a positive way to parents and youth, staff, volunteers and school personnel.