What are the responsibilities and job description for the IT Support Specialist – Help Desk & On-Site Support position at e-merge Inc.?
IT Support Specialist – Help Desk & On-Site Support
Location: Northern Pittsburgh Area – Work from Home with Local Travel
Salary: $55,000–$65,000 per year, based on experience
Hours: Monday–Friday, 8:30 a.m.–5:00 p.m., plus an after-hours on-call rotation
About e-merge
e-merge has provided managed IT services to Pittsburgh-area businesses for more than 20 years. Our services include IT support, cybersecurity, Microsoft 365 and network management. Learn more at e-merge.us.
We are seeking an experienced IT Support Specialist to provide remote help-desk support and on-site service. The employee will work from home and should live north of Pittsburgh or within a reasonable driving distance of our northern Pittsburgh clients.
A company computer and IP phone will be provided. The employee will use their own reliable vehicle for client visits and receive mileage reimbursement.
Responsibilities
- Provide remote help-desk and on-site technical support.
- Diagnose and resolve computer, software, printer, Microsoft 365 and network issues.
- Install and configure computers, peripherals and networking equipment.
- Administer Microsoft 365 and Active Directory user accounts and permissions.
- Troubleshoot internet connectivity, VPNs, switches, firewalls and wireless networks.
- Complete computer deployments, replacements, migrations and new-user setups.
- Manage service tickets and accurately document completed work.
- Communicate professionally with clients and collaborate with other technicians.
- Participate in an after-hours on-call rotation.
Qualifications
- Five or more years of professional IT-support experience preferred.
- Managed service provider experience preferred.
- Experience supporting Windows computers, Microsoft 365 and Active Directory.
- Working knowledge of TCP/IP, DNS, DHCP, VPNs, firewalls, switches and wireless networks.
- Strong troubleshooting, communication and customer-service skills.
- Ability to work independently from home and travel to client locations.
- Valid driver’s license, reliable vehicle and safe driving record.
- Ability to lift and transport typical computer and networking equipment.
- College degree and IT certifications preferred but not required.
Compensation and Benefits
- $55,000–$65,000 annual salary
- Health insurance
- IRA retirement plan with company contributions
- Mileage reimbursement
- Company-provided computer and IP phone
- Work-from-home arrangement
The ideal candidate is dependable, organized and comfortable supporting multiple clients and technology environments. This person should take ownership of technical issues and provide friendly, professional service through resolution.
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- Health insurance
- Paid time off
- Retirement plan
Work Location: Hybrid remote in Cranberry Township, PA 16066
Salary : $55,000 - $65,000