What are the responsibilities and job description for the Service Desk Field Technician position at E&M Technologies, Inc.?
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Job Type
Full-time
Description
POSITION: Service Desk Field Technician
WORK LOCATION: Colorado Springs, CO
JOB CATEGORY: Information Technology
JOB TYPE: Full-Time
REQUISITION ID: EM11-026
CITIZENSHIP: United States Citizen
CLEARANCE TYPE: TS/SCI Clearance
TRAVEL REQUIREMENTS: Up to 10%
E&M Technologies, Inc. is dedicated to recruiting and developing diverse, high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. E&M provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.
E&M Technologies, Inc. is currently seeking a Service Desk Field Technician to join our team in Colorado Springs, CO in support of the North American Aerospace Defense Command (NORAD)/United States Northern Command (USNORTHCOM) Information Technology (IT) Enterprise Services (NITES). NORAD is a United States and Canada bi-national organization charged with the missions of aerospace warning, aerospace control and maritime warning for North America. Aerospace warning includes the detection, validation, and warning of attack against North America whether by aircraft, missiles, or space vehicles, through mutual support arrangements with other commands.
Job Responsibilities
Minimum Qualifications:
You must have the Minimum Qualifications in your resume to be selected as a candidate.
The salary range provided is a good faith estimate representative of all experience levels. E&M considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.?
E&M anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require E&M to shorten or extend the application window.?
E&M is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. E&M provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.
As part of the federal government’s transition to the Trusted Workforce 2.0 Continuous Vetting framework, the Defense Counterintelligence and Security Agency (DCSA) is expanding enrollment in the FBI Rap Back program for cleared industry personnel beginning April 1, 2026.
Rap Back (Record of Arrest and Prosecution Back) is a service provided by the FBI that allows authorized agencies to receive notifications if there are updates to an individual’s criminal history record while they hold a security clearance. This supports continuous vetting of cleared personnel.
Per DCSA guidance, we are required to provide the following FBI privacy advisements to all cleared employees:
Salary Description
Up to $110K USD
Job Type
Full-time
Description
POSITION: Service Desk Field Technician
WORK LOCATION: Colorado Springs, CO
JOB CATEGORY: Information Technology
JOB TYPE: Full-Time
REQUISITION ID: EM11-026
CITIZENSHIP: United States Citizen
CLEARANCE TYPE: TS/SCI Clearance
TRAVEL REQUIREMENTS: Up to 10%
E&M Technologies, Inc. is dedicated to recruiting and developing diverse, high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. E&M provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.
E&M Technologies, Inc. is currently seeking a Service Desk Field Technician to join our team in Colorado Springs, CO in support of the North American Aerospace Defense Command (NORAD)/United States Northern Command (USNORTHCOM) Information Technology (IT) Enterprise Services (NITES). NORAD is a United States and Canada bi-national organization charged with the missions of aerospace warning, aerospace control and maritime warning for North America. Aerospace warning includes the detection, validation, and warning of attack against North America whether by aircraft, missiles, or space vehicles, through mutual support arrangements with other commands.
Job Responsibilities
- Incident & Request Resolution. Provides rapid, professional technical support for desktops, laptops, mobile devices, and peripherals; uses the enterprise ticketing system (e.g., ServiceNow) to track, escalate, and resolve user issues.
- Endpoint Lifecycle Management. Images, deploys, and recovers IT hardware; ensures that gold images and software deployments adhere to baseline security standards prior to deployment.
- Compliance & Patching. Assists in verifying that all endpoints receive necessary patches and antivirus updates; remediates non-compliant workstations identified by vulnerability scans.
- Physical Infrastructure Support. Assists network and systems teams with physical racking, cabling, and basic hardware troubleshooting in server rooms or telecommunications closets as directed.
- User Training & Outreach. Educates users on basic IT security practices, safe handling of classified materials on digital systems, and usage of enterprise software tools.
- Documentation. Updates asset inventory databases, contributes to the Service Desk knowledge base, and documents workaround solutions for recurring technical issues.
Minimum Qualifications:
- Bachelor's degree in IT with 4 years experience or HS and 8-10 years of experience.
- Minimum 6 years of experience in an IT helpdesk, service desk, or field support role.
- Demonstrated hands-on experience troubleshooting Windows 10/11 operating systems, Microsoft Office 365, and standard enterprise applications.
- Understanding of basic networking concepts (IP addressing, DNS, DHCP) and Active Directory user management.
- Strong customer service and communication skills, with the ability to explain technical concepts to non-technical staff.
- DoD 8570/8140 certification at [IAT Level I or II] (e.g., A CE, Security CE).
- Must be a U.S. Citizen
- Must have and be capable of maintaining a U.S. Department of Defense (DoD) Clearance at the appropriate level
- ITIL v3/v4 Foundation certification.
- Experience deploying and managing endpoints in a virtualized desktop (VDI) environment.
- Familiarity with endpoint management tools (e.g., SCCM, MECM).
You must have the Minimum Qualifications in your resume to be selected as a candidate.
The salary range provided is a good faith estimate representative of all experience levels. E&M considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.?
E&M anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require E&M to shorten or extend the application window.?
E&M is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. E&M provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.
As part of the federal government’s transition to the Trusted Workforce 2.0 Continuous Vetting framework, the Defense Counterintelligence and Security Agency (DCSA) is expanding enrollment in the FBI Rap Back program for cleared industry personnel beginning April 1, 2026.
Rap Back (Record of Arrest and Prosecution Back) is a service provided by the FBI that allows authorized agencies to receive notifications if there are updates to an individual’s criminal history record while they hold a security clearance. This supports continuous vetting of cleared personnel.
Per DCSA guidance, we are required to provide the following FBI privacy advisements to all cleared employees:
- FBI Privacy Act Notice
- Noncriminal Justice Applicant’s Privacy Rights
Salary Description
Up to $110K USD
Salary : $110,000