What are the responsibilities and job description for the M365 / Web Communications Liaison position at E-Logic, Inc.?
E-logic is seeking an M365 / Web Communications Liaison to support the County of Sacramento's Department of Technology. You will act as a vital bridge between the core Web Team, various County departments, project stakeholders, and end-users. The interview and work location will be at 799 G Street, Sacramento, CA 95814. The anticipated timeframe of this role will be 6 months - 1 year with possible extensions.
Key Responsibilities
This role is part of a proposal for County of Sacramento's Department of Technology . Hiring is contingent upon the selection of the consultant. Selected candidates will be included in the proposal and must authorize the use of their resume for submission.
Key Responsibilities
- Serve as the primary point of contact and liaison between the Web Team and various County departments.
- Support communication and adoption efforts for M365, SharePoint Online, intranet, web, accessibility, and digital service initiatives.
- Assist with GovDelivery email processes, including request intake, content review, departmental coordination, scheduling, and follow-up.
- Help County departments clearly understand available service offerings, technical standards, processes, timelines, and requirements.
- Coordinate seamlessly with content owners, communications staff, and business stakeholders.
- Support training communications, user adoption efforts, and the creation of FAQs, process documentation, and customer-facing materials.
- Help manage the intake, tracking, and follow-up for web and M365 requests using Jira, the Service Desk, or other internal tracking systems.
- Proactively identify recurring communication gaps or workflow bottlenecks and recommend actionable improvements.
- Entry-level; background or strong interest in IT Business Systems Analysis, Communications, or Technical Customer Support is highly desirable.
- Exceptional written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
- Tools & Platforms:
- Familiarity with Microsoft 365 (M365) apps and SharePoint Online.
- Experience or familiarity with ticketing/project management tools like Jira or IT Service Desks is a plus.
- Exposure to email marketing tools (e.g., GovDelivery) or web content management is a benefit.
- Strong organizational skills, a customer-first mindset, problem-solving abilities, and a collaborative spirit.
This role is part of a proposal for County of Sacramento's Department of Technology . Hiring is contingent upon the selection of the consultant. Selected candidates will be included in the proposal and must authorize the use of their resume for submission.