What are the responsibilities and job description for the Client Services Manager position at E.L. Strategic?
CLIENT SERVICE MANAGER (PART-TIME)
E.L. Strategic | Loudoun County, VA
E.L. Strategic is a community-focused marketing and business development agency that partners with businesses, nonprofits, and organizations to help them grow through strategic marketing, content creation, branding, events, and relationship-driven business development.
We are currently seeking a highly organized, strategic, and detail-oriented Client Service Manager to join our growing team.
This role serves as the lead point of contact for assigned clients and is responsible for the strategy, management, creation, coordination, and execution of all client deliverables. The ideal candidate thrives in fast-paced environments, can manage multiple clients and projects simultaneously, and takes pride in producing high-quality work with exceptional attention to detail.
This is a role for someone who understands that strong client service is built on communication, accountability, organization, execution, and consistency.
KEY RESPONSIBILITIES
• Serve as the primary point of contact for assigned clients
• Manage client communication, timelines, expectations, and deliverables
• Lead strategy and oversee execution of marketing campaigns, branding initiatives, content creation, and client projects
• Coordinate multiple projects across multiple client accounts simultaneously
• Ensure all deliverables are completed accurately, professionally, and on time
• Maintain strong organization and project oversight across all assigned accounts
• Collaborate with internal creatives, contractors, and leadership to ensure consistency and quality
• Review all deliverables for accuracy, brand alignment, completeness, and quality control before submission
• Proactively identify client needs, opportunities, and solutions
• Support business development, event coordination, and campaign execution as needed
WHAT WE’RE LOOKING FOR
• Exceptional attention to detail and commitment to high-quality work
• Strong project management and organizational skills
• Ability to manage multiple deadlines, deliverables, and client accounts simultaneously
• Excellent written and verbal communication skills
• Strategic thinker with strong execution abilities
• Ability to work independently and problem-solve proactively
• Professional, adaptable, and solutions-oriented mindset
• Someone who values accountability, responsiveness, and follow-through
• Passion for helping businesses grow and succeed
PREFERRED EXPERIENCE
• Marketing with agency experience preferred
• Client-facing project management
• Social media strategy and content development, especially reels - graphic design experience is paramount
• Event coordination and campaign execution
WHY E.L. STRATEGIC
At E.L. Strategic, we care deeply about the quality of our work, the strength of our relationships, and the impact we help our clients create within their communities. We are looking for someone who takes ownership of their work, thrives in collaborative environments, and is committed to delivering excellence at every level.
To apply, please send your resume, portfolio and a brief introduction to:
erin@elstrategic.com