Associate Director, Quality

About the Company

e.l.f. Beauty's purpose is to make the world a better place for every eye, lip, and face. 

Our deep commitment to clean, cruelty free beauty at an incredible value has fueled the success of our flagship brand e.l.f. Cosmetics since 2004 and driven our portfolio expansion. Today, our multi-brand portfolio includes e.l.f. Cosmetics, e.l.f. SKIN, e.l.f. Hair, Well People, Naturium and rhode.

In our Fiscal year 26, we had net sales of $1.6 Billion and our business performance has been nothing short of extraordinary with 7 consecutive years of net sales growth. This consistent, category-leading growth is a testament to the strength of our team, strategy, and portfolio of brands. 

Our total compensation philosophy offers every full-time new hire competitive pay and benefits, bonus eligibility (200% of target over the last seven fiscal years), equity, flexible time off, year-round half-day Fridays, and a hybrid 3 day in office, 2 day at home work environment. We believe the combination of our unique culture, total compensation, workplace flexibility and care for the team is unmatched across not just beauty but any industry. 

Visit our Career Page to learn more about our team: https://www.elfbeauty.com/work-with-us

• Translate the company quality strategy and annual targets into detailed execution plans for the finished goods quality team.
• Establish and continuously optimize the end‑to‑end closed‑loop quality management system covering the full lifecycle of finished goods; define responsibilities, authorities, control standards and operational procedures for each phase, and enable effective execution from strategy to delivery.
• Continuously improve management and communication workflows to enhance operational efficiency, resolving pain points such as unclear role definition, fragmented multi‑party interfaces and management gaps.

• Take overall ownership of quality management across all finished‑goods business modules, covering full‑scope scenarios including supplier quality system assessment and capability enhancement, new product development, pilot‑run validation, mass‑production control, finished‑goods inspection, batch release, non‑conforming material disposition, and closed‑loop resolution of consumer complaints.
• Design and coordinate workstreams for different business modules within the finished‑goods quality team to achieve resource synergy, and drive standardized, systematic and strategic deployment of quality initiatives.

• Own core quality decisions for the finished‑goods module, including risk assessment of supplier quality systems, quality deviation evaluation, non‑conforming material disposition, as well as risk review and adjudication for potential product quality issues.
• Govern internal decision‑making criteria, nimbly balance quality compliance baseline against business delivery timelines, and effectively support the company’s business growth requirements.

• Act as the primary internal and external interface for finished‑goods quality; routinely engage key stakeholders including R&D, Procurement, Planning & Logistics, and suppliers to efficiently drive day‑to‑day activities for the quality function.
• Facilitate communication on new‑product quality design, corrective actions for critical quality issues, closed‑loop management of consumer complaints, and response to finished‑goods supplier quality incidents. Unify communication output criteria to mitigate information discrepancy and improve overall collaboration efficiency.

• Leverage quality KPI monitoring and issue retrospectives to enable proactive risk early‑warning and pre‑emptive intervention, so as to mitigate quality incidents, consumer complaints and brand reputation damage.
• Lead cross‑functional improvement initiatives for recurrent and systemic quality issues, iterating quality standards and operational procedures on an ongoing basis to deliver sustained and steady improvements in finished‑goods quality.

• Take overall charge of day‑to‑day operations of the finished‑goods quality team, including task assignment, priority alignment, progress oversight and performance management.
• Develop team‑specific skill training frameworks and competency models to target capability gaps, nurture key talents and build up the talent pipeline, and continuously strengthen the team’s professional competence and problem‑solving capabilities.

• Bachelor's degree or above in Quality Management, Engineering, Chemistry, or related discipline.
• 8 years of quality management experience in finished product quality, supplier quality, or manufacturing quality within FMCG, cosmetics, pharmaceutical, medical device, or related regulated industries.
• 3 years of team management experience.

• Strong knowledge of quality management systems (ISO 9001, ISO 22716, GMP, or relevant industry standards).
• Proficiency in quality tools: FMEA, CAPA, root cause analysis, SPC, statistical analysis.
• Excellent cross-functional communication and stakeholder management skills.

• In-depth understanding of finished goods full-lifecycle quality management.
• Familiarity with supplier audit and qualification methodologies; Familiar with quality management workflows throughout new‑product development.
• Data-driven decision-making and risk assessment capabilities.

This job description is intended to describe the general nature and level of work being performed in this position. It also reflects the general details considered necessary to describe the principal functions of the job identified, and shall not be considered, as detailed description of all the work required inherent in the job. It is not an exhaustive list of responsibilities, and it is subject to changes and exceptions at the supervisors’ discretion.

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