PT Project Support - Member Services

Job Req ID: 106624

Job Type: Part-time

Work Category: Hybrid Telecommute

Application Close Date: 11/24/2025

Sponsorship: Not Available

Compensation: $ 25.96 - $ 35.00

We are GALLO

We’re a family-owned company with a 90 year legacy, that’s consistently recognized as a Glassdoor “Best Places to Work.” GALLO’s sustainably driven, luxury wine portfolio includes iconic brands like Rombauer Vineyards, Pahlmeyer, Orin Swift Cellars, Louis M. Martini, J Vineyards & Winery, and Maze Row Wine Merchant (U.S. importer and exporter of fine wines). You can find our complete portfolio here.

• Assists the team in maintaining project completion, fulfilling special requests, and fostering long lasting customer relationships.
• Supports proactive upkeep of member records to ensure current information is always on file, using phone calls, emails, postcards, and text messaging.
• Under direction from management helps Identify and execute outbound calling projects.

• Assists the team in maintaining retention, facilitating club package success, fulfilling special requests, and fostering long-lasting customer relationships.
• Supports proactive upkeep of member records to ensure current information is always on file, using phone calls, emails, postcards, and text messaging.

• Provides assistance in processing orders via the online store, email, text, inbound/outbound calls, and high-volume club package orders while ensuring compliance and adherence to internal weather hold instructions.
• Supports the team in maintaining detailed knowledge of the product portfolio and assists in resolving compliance errors or shipping-related issues.
• Tracks DTC shipping orders and delivery statuses, aiding in the resolution of delivery issues such as missed deliveries, redirects, and returns. Conducts outbound communication to address outstanding issues and prevent returned shipments or refunds.

• Collaborates with the customer service team to deliver a superior level of service, ensuring personal connection with consumers to prioritize the Joy of Wine.
• Supports guest concierge activities by providing local directions and information about winery experiences at each location.
• Provides assistance with answering high volumes of calls across the company.

• High school diploma or State-issued equivalency certificate plus 3 years of retail sales, hospitality, sales support, marketing support, administrative support, or customer service experience reflecting increasing levels of responsibility; OR Associates Degree plus 1 year of retail sales, hospitality, sales support, marketing support, administrative support or customer service experience; OR Bachelor’s Degree plus retail sales, hospitality, sales support, marketing support, administrative support or customer service experience.
• Wine sales or Wine club administration experience
• Skilled in the use of MS Outlook at an intermediate level.
• Skilled in effectively presenting information and responding to questions from groups of managers, clients, customers and the general public.
• Skilled in reading, comprehending, interpreting and executing simple instructions, short correspondence and memos.
• Skilled in writing simple correspondence.
• Skilled in adding, subtracting, multiplying and dividing using whole numbers.
• Required to lift and move cases of product weighing up to 40 pounds.
• Required to be legal US drinking age: 21 years of age or older
• Required to travel to company offices, sites, and/or meeting locations for onboarding, training, meetings, and events for development, department needs, and business delivery up to 5% of the time, with or without reasonable accommodation. This may be in addition to travel requirements, if applicable, as listed in this job description.
• Required to be 18 years or older. This may be in addition to other age requirements, if applicable, as listed in this job description.

• Bachelor’s Degree plus 1 year of retail sales, hospitality, sales support, marketing support, administrative support or customer service experience.
• Wine sales or Wine club administration experience.
• 3 years Wine club administration experience.
• Wine Industry knowledge.
• Experience with software programs such as Ship Compliant, Commerce 7, RedChirp, Fulfillment management or member databases/related systems.
• Excellent oral and written communication skills.
• Advanced MS Word, MS Excel, MS Outlook.
• Experience with applying common sense understanding to carry out instructions furnished in written, oral and diagram form. Experience with dealing with problems involving several concrete variables in standardized situations.

Our Benefits & Perks

We are committed to providing competitive compensation, perks, and a culture that supports your well-being. Benefits depend on your work category and may include medical and dental coverage, 401k plans, profit sharing, pet insurance, company holidays, access to an employee wine shop, and more! Additional information will be provided before your first interview.

The Fine Print

• The Company does not sponsor for employment-based visas for this position now or in the future.
• Actual compensation paid within the range will be determined by factors such as the education, experience, knowledge, skills and abilities of the applicant, internal equity, and alignment with market data. In addition to the salary, this position may be eligible for bonuses, incentive plans, or participate in tasting room tip pools, as applicable.
• This position will be based in the location(s) specified in the job posting with an option for occasional telecommuting. You will be expected to live within a commutable distance.
• It is the Company’s policy for job postings to be open to internal candidates for a minimum of 5 days and to external candidates, if applicable, for a minimum of 3 days.

Gallo’s policy is to afford equal employment opportunities to all applicants and employees and not to discriminate on the basis of race, traits associated with race, including but not limited to, hair texture and protective hairstyles (such as braids, locks, and twists), color, national origin, ancestry, creed, religion, physical disability, mental disability, medical condition as defined by applicable state law (including cancer and predisposing genetic characteristics), genetic information, marital status, familial status, sex, gender, gender identity, gender expression, sexual orientation (actual or perceived), transgender status, sex stereotyping, pregnancy, childbirth or related medical conditions, reproductive health decision making, age, military or veteran status, domestic violence or sexual assault victim status, or any other basis protected by applicable law. Nor will Gallo discriminate based on a perception that an individual has any of the foregoing characteristics or is associated with a person who has, or is perceived to have, any of those characteristics.

Gallo will comply with state and local laws prohibiting discrimination for lawful out-of-work behavior, such as off-duty use of cannabis away from the workplace (subject to federal and state law exceptions), the existence of non-psychoactive cannabis metabolites in hair, blood, urine, or other bodily fluids as determined by a drug screening test (subject to federal and state law exceptions).

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gallo is committed to providing reasonable accommodation for candidates with disabilities in our recruiting process. If you need any assistance or accommodation due to a disability, please let us know at 209.341.7000.

Gallo is enrolled in the Department of Homeland Security's E-Verify program and will use the program to verify the employment eligibility of all newly hired employees as required.