Store Manager in Training

Store Manager in Training (SMIT)

E&H Ace Hardware is looking for a motivated and service-oriented individual to join our team as a Store Manager in Training (SMIT). This transitional role is designed for future leaders who are eager to grow into a Store Manager position. Through structured mentorship and hands-on experience, you’ll learn every aspect of operating a successful Ace Hardware store—from customer service and team leadership to inventory control and sales strategy.

This is a temporary, developmental position with the expectation that successful candidates will transition into a Store Manager role upon completion of the program. Candidates must demonstrate leadership potential, strong communication skills, and a passion for retail excellence.

What You’ll Learn and Do:

Training & Development

• Participate in a structured training program designed to develop retail management skills
• Learn and model E&H’s core values, culture, and customer service standards
• Receive ongoing coaching from experienced Store and Assistant Managers
  
  
  

Customer Service Excellence

• Observe and engage with customers to develop expert-level service and problem-solving skills
• Promote a helpful and welcoming store environment in line with our Customer First Sales Culture
  
  
  

Team Leadership

• Shadow store leaders to learn effective supervision, training, and motivation techniques
• Begin developing leadership experience by assisting in team development and direction
  
  
  

Operations & Inventory Management

• Gain hands-on experience with receiving, merchandising, inventory control, and sales floor standards
• Help maintain a clean, safe, and organized store that meets operational expectations
  
  
  

Sales Performance & Analysis

• Learn how to analyze sales data, customer trends, and performance metrics
• Assist store leaders in identifying opportunities to increase sales and improve team performance
  
  
  

Vendor Relations

• Learn the fundamentals of working with vendors, placing orders, and maintaining stock
• Support the Store Manager with inventory replenishment and merchandising
  
  
  

Qualifications:

Education & Experience

• High school diploma or equivalent required; some college preferred
• Retail or customer service experience preferred, but not required
  
  
  

Skills & Attributes

• Demonstrated leadership potential and eagerness to grow into management
• Passion for helping customers with home improvement and hardware needs
• Excellent communication and interpersonal skills
• Ability to learn quickly in a fast-paced environment
• Basic computer and point-of-sale (POS) system experience is a plus
  
  
  

Physical Requirements:

• Ability to stand, walk, and move about the store for extended periods
• Ability to lift and carry up to 50 lbs occasionally
  
  
  

Why Join E&H Hardware Group?

• Family-owned company with strong community ties
• Supportive leadership and structured growth path
• On-the-job mentorship and advancement opportunities
• Employee discount and full benefits for eligible employees
• Work for a brand people trust—locally owned, nationally recognized
  
  
  

About Us:

E&H Hardware Group operates multiple Ace Hardware stores across Ohio. As part of the Ace family, we’re committed to building Local Relationships Built on Trust. Our training programs are designed to develop future leaders who will continue our tradition of helpful service, operational excellence, and community engagement.