Retail Store Manager

Retail Store Manager

E&H Ace Hardware is looking for a results-driven Store Manager to lead one of our locally owned retail locations. This role is ideal for someone passionate about retail leadership, delivering exceptional customer service, and fostering team growth. As Store Manager, you’ll take full ownership of store performance, team development, and community engagement while representing a trusted local brand.

You’ll lead day-to-day store operations, oversee staffing and scheduling, and drive sales by ensuring a great customer experience. You’ll also manage inventory, visual merchandising, and operational compliance — all while developing a culture of helpfulness and local trust that defines E&H.

What you’ll do:

• Drive store sales performance by ensuring every customer receives prompt, helpful service

• Recruit, train, and develop a high-performing team of associates and department leaders

• Supervise store staff to meet goals while ensuring policies and procedures are followed

• Manage inventory levels, shrink reduction, and product flow to maintain stock accuracy

• Direct shipping, receiving, and logistics operations

• Create effective weekly schedules aligned to customer demand and business goals

• Oversee store merchandising to ensure visual standards are met and maintained

• Enforce safety policies and serve as a role model for safe work practices

• Ensure compliance with company policies, labor laws, and operational standards

• Actively engage in the community, representing the store in local events and initiatives

• Perform risk assessments, maintain store cleanliness, and uphold a high standard of appearance

• Possess and maintain a valid driver’s license and clean driving record

Minimum Requirements:

• High school diploma or equivalent required; some college preferred

• Minimum 3–5 years of retail management experience, including prior leadership roles

• Strong leadership, communication, and problem-solving skills

• Proficiency in Microsoft Office and retail systems preferred

• Ability to work a flexible schedule including evenings, weekends, and holidays

• Must be available to work a 5-day, 50-hour work week, including 1 weekend day and 1 closing shift

• Physical ability to lift up to 50 pounds regularly and occasionally up to 80 pounds

Preferred Qualifications:

• Extensive product knowledge of hardware-related goods or a strong willingness to learn

• Previous experience in inventory management and retail operations

• Strong organizational skills and ability to prioritize tasks with minimal supervision

• Commitment to providing exceptional customer service

• Willingness to relocate or grow within the company if opportunities arise

Why join E&H Ace Hardware?

• A stable and respected family-owned company with over 90 years of local service

• Career development and advancement opportunities across multiple departments

• Health, dental, and vision insurance (Full-Time)

• 401(k) with company match

• Paid time off and holiday pay

• Generous employee discount

• Employee Assistance Program

• Branded uniforms and store apparel

About Us:
E&H Hardware Group operates multiple Ace Hardware stores and a growing Plumbing & Handyman Service throughout Ohio. Our team is built on core values like “Local Relationships Built on Trust,” helpfulness, and steady forward-thinking. Join us in providing customers with the neighborly service they expect from America’s most trusted hardware brand.