Rental Lead Full-time

Hardware Rental Lead Full-Time

E&H Ace Hardware is seeking a motivated and customer-focused Hardware Rental Lead to manage the rental department’s daily operations. This role ensures excellent customer service, maintains rental equipment processes, and fosters strong customer relationships.

What You’ll Do:

• Answer rental inquiries via phone, providing rates and quotes

• Write and maintain daily contract, reservation, and customer charge files

• Check rental equipment in and out daily

• Schedule rental equipment pick-up and delivery

• Track and update daily overdue rental list

• Train customers on proper use of rental equipment

• Load and unload rental equipment safely

• Address and resolve customer complaints professionally

• Train store employees on rental procedures

• Service and maintain rental equipment functionality

• Maintain inventory of rental merchandise, showroom displays, and parts

• Provide Material Safety Data Sheets (MSDS) and written instructions as requested

• Attend training classes and obtain certifications for operating and servicing equipment

What You’ll Bring:

Education & Experience

• High school diploma or equivalent required; some college coursework preferred

• Extensive product knowledge of rental equipment or a strong willingness to learn

• Sales and marketing experience in retail, promotions, or one-on-one sales preferred

Skills & Knowledge

• Excellent communication and organizational skills

• Strong analytical skills and pricing knowledge with sound decision-making ability

• Proficiency with retail computer systems, MS Word, and Excel preferred

• Ability to multi-task, pay attention to detail, and work collaboratively

• Flexibility to work evenings, weekends, and holidays as needed

Physical Requirements:

• Ability to stand for extended periods

• Ability to lift and move boxes and rental equipment throughout the store

• Perform all physical tasks required for the role

Licenses and Certifications:

• Valid driver’s license with a clean driving record meeting company insurance requirements - must be 22 or older

• Ability to drive heavy-duty vehicles and trailers

Why Work at E&H Ace Hardware?

• Competitive pay and benefits

• Health, dental, vision, and 401(k) for full-time employees

• Employee discounts

• Career growth opportunities in a family-owned local business

About Us:

E&H Hardware Group operates multiple Ace Hardware stores and services in Ohio, guided by our core value: Local Relationships Built on Trust.

If you’re ready to lead the rental department and provide top-tier customer service, apply today to join our growing team!