What are the responsibilities and job description for the Associate Manager, eCommerce position at Dyson?
About Us
Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations and more people. Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago's Fulton Market neighborhood. We also have employees working in field sales, our service centers, and in our growing number of Dyson Demo Stores across the country.
We're committed to our campus culture and want to have people collaborating, developing, and learning from each other. By having everyone on campus together, we have been able to nurture a fantastic social and dynamic environment.
About The Role
As a member of the US Direct team, this individual will support the Dyson.com Ecommerce organization across Trading and Affiliates. They will own key onsite and affiliate executions that drive traffic, revenue, and conversion on Dyson.com. This role is responsible for supporting promotional and trading campaigns, optimizing end to end trading and affiliate journeys, and ensuring all initiatives are delivered in support of financial targets.
Business Ownership
Benefits
At Dyson, how we reward you is linked to our high-performance culture. But it’s about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you’re in and the moments that matter.
Financial Benefits
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations and more people. Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago's Fulton Market neighborhood. We also have employees working in field sales, our service centers, and in our growing number of Dyson Demo Stores across the country.
We're committed to our campus culture and want to have people collaborating, developing, and learning from each other. By having everyone on campus together, we have been able to nurture a fantastic social and dynamic environment.
About The Role
As a member of the US Direct team, this individual will support the Dyson.com Ecommerce organization across Trading and Affiliates. They will own key onsite and affiliate executions that drive traffic, revenue, and conversion on Dyson.com. This role is responsible for supporting promotional and trading campaigns, optimizing end to end trading and affiliate journeys, and ensuring all initiatives are delivered in support of financial targets.
Business Ownership
- Leverage Adobe Analytics to optimize affiliate strategy and the dyson.com trading experience, using insights to identify opportunities, inform decisions, and recap performance.
- Identify and prioritize quarterly testing opportunities across affiliates and dyson.com to drive continual improvement.
- Monitor inventory levels to inform merchandising decisions and guide affiliate optimizations.
- Embrace new responsibilities that support the broader purpose of the role, demonstrating initiative and adaptability.
- Think creatively and proactively to identify opportunities for process improvement and operational efficiency.
- Anticipate problems, diagnose root causes, and develop actionable solutions.
- Perform additional duties as required to support business priorities.
- Own B-Grade (Refurbished) activations, inclusive of promotion and pricing updates and Refurbished page merchandising in collaboration with Manager, Direct Refurbished Sales. Work with Group digital team on new product builds.
- Own the Dyson.com Site Search experience via Yext, including keyword strategy, creative strategy, and asset delivery. Partner with the Group Digital Delivery team to brief in banners and assets and develop a scalable search process that ensures consumers are served the most relevant products and content. Manage Yext vendor relationship & financial operations.
- Support Ecommerce Trading Managers with merchandising strategy that delivers strong CVR and hits financial targets. This role will serve as a secondary resource for A-Grade Spares & Accessories, to support on pricing, merchandising updates, promotional updates and site QA.
- Leverage Adobe Analytics to inform merchandising optimizations and opportunities.
- Partner with the Manager, eCommerce Channels & Affiliates to support channel level ecommerce projections and performance planning for Dyson.com.
- Support day to day operations of the affiliate channel, helping drive channel growth and operational excellence.
- Collaborate with the affiliate agency to deliver accurate, on time assets that align with Dyson.com’s broader business objectives.
- Own key operational processes for the affiliate business, including financial operations, quarterly agency planning briefs, and timely communication of all pricing, promotional, new product launches, and SKU updates.
- Ensure accuracy across all creative assets, placements, and analytics tracking to uphold channel integrity and performance.
- Partner with Direct Sales to understand product and inventory needs, ensuring aligned and seamless affiliate asset delivery.
- 2 years of experience in online merchandising or working on a transactional ecommerce website
- Hands-on experience with Adobe Experience Manager or similar CMS platforms; familiarity with promotional content management systems (e.g., Hybris) preferred
- Experience or strong interest in affiliate marketing management and website performance forecasting
- Demonstrated ability to use data and metrics to assess performance and drive optimization, ideally using Adobe Analytics
- Strong communication skills with the ability to clearly articulate insights and recommendations
- High attention to detail and accuracy in both execution and review
- Aptitude for data analysis and data storytelling, turning insights into actionable improvements
- Strong project management, organizational, and planning skills
- Ability to quickly build relationships and collaborate effectively across diverse teams and personalities
- Thrives in a fast paced environment with frequently shifting priorities
- Proven ability to manage time, balance multiple priorities, and deliver projects on schedule or early
- Proactive self starter who takes initiative, anticipates needs, and drives work forward with minimal direction
- Proficiency in Microsoft Office tools
Benefits
At Dyson, how we reward you is linked to our high-performance culture. But it’s about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you’re in and the moments that matter.
Financial Benefits
- 401K with up to a 4% match
- Company paid Life Insurance and AD&D
- Flexible Savings Account (FSA) and Health Savings Account (HSA)
- Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time
- Pre-tax Commuter Benefits (applicable areas only)
- Generous Child Care Leave Program
- Wellness Program
- Employee Assistance Program
- Dyson Product Discounts
- Multi-Level Healthcare Coverage Options
- Vision & Dental Coverage
- Company paid Short-Term and Long-Term Disability
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
Salary : $97,600 - $122,000