What are the responsibilities and job description for the Salesforce Program Manager position at DynPro Inc.?
Job Details
- 10 years of experience in project management, leading IT-focused, cross-functional initiatives.
- Strong analytical and quantitative skills with a sharp eye for detail.
- Extensive expertise in Salesforce platforms, including CRM functionalities, customization, and best practices for integration.
- Proven track record of successfully leading and implementing Salesforce-related projects.
- Deep understanding of the SDLC
- Solid knowledge of sales, service, and supply chain processes, with the ability to apply insights to improve operational efficiency.
- Automotive industry experience a plus
- Skilled at managing stakeholder and customer expectations for both technical and operational support.
- Experience in managing and coordinating complex technical programs across multiple geographies.
- Exceptional communication skills, both written and verbal, with the ability to engage and influence diverse audiences.
- Expertise in identifying process gaps, defining and modifying processes to address operational challenges, and improving business outcomes.
- Proven ability to ensure the quality of deliverables, implement best practices, and promote a culture of continuous improvement.
- Experience in setting up reporting and governance structures for SLAs and KPIs to drive performance.
- Strong capability to identify risks, develop effective mitigation strategies, and make data-driven decisions to keep projects on track.
- Adept at managing project escalations and navigating complex challenges in a timely and efficient manner.
- Proficient in business applications such as JIRA, Confluence, Smartsheet, and Microsoft Suite to track progress and collaborate effectively.
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Salary : $80 - $90