What are the responsibilities and job description for the Virtual Call Center Agent - Bilingual (Spanish/English) position at Dynata?
We are looking for talented bilingual call center survey agents to perform outbound surveys from home with respondents and accurately record their answers in both Spanish and English. These surveys range in topics from politics to customer satisfaction and beyond. The opinions you collect, and record are sent to our clients to help them make more informed business decisions.
No sales or collections involved!
Come Join Our Team
- Base wage of $14/hr.
- Work remote from the comfort of your home
- We will train the right candidate
- Positive attitude and willingness to learn.
- Flexible shifts within our operating hours
Shift Details:
- Must be available to work within the hours of 5:00 PM - 10:00 PM EST Monday - Friday and 11:00 AM - 7:00 PM EST Saturday - Sunday.
- Must be able to work 1 weekend shift (either a Saturday or Sunday) each week.
- Minimum 4 consecutive hours per shift
- Minimum 20 hours per week
Job Requirements:
- Must live and work in one of the following U.S. states: AL, AR, GA, IA, ID, IN, KS, KY, LA, MS, MT, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, WI, WV, or WY.
- Must be 18 years or older (16 in SC, GA, and TX)
- Ability to read and speak clearlyin both Spanish and English
- Ability to handle difficult calls in a professional manner
- Ability to listen and comprehend respondent answers and accurately and efficiently type answers into the Company's survey software platform
- Typing speed of 30 wpm while maintaining accuracy is preferred
- Ability to sit and type for majority of shift
- Ability to provide own equipment (laptop, headset, webcam etc.)
- Have a dedicated, quiet working space that is free of distractions to conduct business
Equipment Requirements
Our system uses several different software technologies that are best accessed through a browser on a laptop or desktop computer. Below are the other technical requirements for this position:
- Windows machine running Windows 10 OR Mac computer running a recent
version of MAC OS - No Chromebooks - these are not compatible with our systems
- 8 GB of RAM
- 64 bit Operating system
- 1.8GHz CPU or faster with at least 2 cores
- Most recently updated version of Chrome browser
- Ability to download software to the computer
- A personal email address capable of receiving files
- 10 Mbps download internet access speed, 5 mbps upload speed or higher.
- Direct plug-in wired access to the data connection (should be postpaid)
- Direct plug-in access for power for computer or laptop
- USB or other WIRED headset with mic. NOT QUALIFIED: corded jack type, any gaming headset (usb or not), Wireless/Bluetooth, True wireless Mono or Stereo type of headset
- Working Webcam
- Smart phone capable of downloading apps and receiving incoming messages via data or WiFi connection
- Quiet, noise-free home office space that is free of distractions.
- Knowledgeable in using the computer and can navigate.
Join the Dynata team today!
At Dynata, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. Dynata welcomes and encourages applications from people with disabilities. We are committed to an inclusive work culture for all our employees. Accommodations by request can be made for all aspects of the selection process.
Dynata is also an affirmative action employer OE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity.
Salary : $14