What are the responsibilities and job description for the Customer Service Specialist position at Dynasty Spas?
Overview
Dynasty Spas is seeking a highly capable Customer Service Representative with strong communication skills and proven experience supporting customers in a fast‑paced environment. This role involves a variety of customer-facing tasks including assisting with product inquiries, processing orders, coordinating parts requests, and ensuring customers receive accurate, timely information.
Candidates with strong abilities and experience may be considered for additional responsibilities within the customer service department.
Responsibilities
- Provide clear, professional support by phone and email
- Assist customers with product questions, pricing, and general inquiries
- Enter and process orders accurately using our ERP system (Intuitive)
- Support parts-related requests such as availability checks and shipment coordination
- Maintain organized records, documentation, and follow-ups
- Collaborate with the customer service team to ensure smooth daily operations
- Contribute to a positive customer experience through strong problem-solving and communication skills
Skills
- Strong communication abilities — professional, patient, and customer-focused
- Demonstrated experience resolving customer issues effectively
- Highly organized with the ability to manage multiple tasks
- Comfortable working in a fast-paced environment
- Proficiency with Microsoft Office (Outlook, Excel, Word)
- Experience with ERP systems (Intuitive preferred but not required)
- Customer service experience in any industry is a plus
- Technical or mechanical aptitude helpful but not required
Join us in creating a welcoming environment where professionalism meets enthusiasm! This role offers an engaging atmosphere for those eager to grow their administrative skill set while providing top-tier customer support. We value proactive individuals who thrive on organization, effective communication, and delivering outstanding service every day!
Pay is based on experience. Candidates with advanced customer service backgrounds may be considered for broader responsibilities within the department.
Pay: From $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $16