What are the responsibilities and job description for the Call Center Specialist position at Dynamix Physical Therapy LLC?
Job Position:
Call Center Specialist
Reports to:
Operational Support Director
Full-time or Part-time:
Full-time
Job Description:
Dynamix Physical Therapy is seeking to fill a Call Center Specialist role. This role is based in our corporate office in Milan. As this role is a progression from our Customer Care Coordinator role, to be considered for this position you must have served for at least one year as a CCC, or have the equivalent of previous Call Center experience.The primary duties of this position are to assist our clinics with scheduling initial evaluations and creating value with our customers on their first interaction with Dynamix Physical Therapy. This position will also assist the Insurance and Authorization Department with responsibilities during high demand. They will always represent the Dynamix brand and assist the clinic by helping promote the Dynamix brand.
Accountability:
Capture referrals from the fax portal of each clinic
Call the customer and schedule the IE appointment within 48 hours of the initial request received
Build customer and case in EMR
Enter the customer on the spreadsheet for the Insurance and Authorization Center
Monitor missed IE appointments and call the customer for rescheduling
Assist the Insurance and Authorization Department as needed
Complete special projects as assigned promptly
Maintain paperless goals and a neat work area
Adhere to all HIPAA compliance guidelines
Attend and participate in Training Camps
Participate in company events
Personality Traits
Highly Organized
Friendly and interactive
Punctual
Flexible
Dedicated
Dynamix Physical Therapy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.