What are the responsibilities and job description for the Operations Administrator position at Dynamic?
JOIN OUR TEAM!
If you love staying organized, communicating with people, and keeping a busy team moving smoothly, this role is right up your alley. At J & L Weber Dock and Door, you’ll be at the heart of the action—connecting with customers, supporting technicians, and helping make each day run seamlessly. No two days are ever the same, which means you’ll always stay sharp, engaged, and part of a team that genuinely enjoys what they do.
WHAT YOU’LL DO
• Be one of the friendly voices our customers and team members love to hear, helping schedule service and installation calls.
• Keep our fleet running safely by managing Vehicle Safety Checklists and coordinating maintenance.
• Order parts, inventory, and shop supplies—making sure our shelves stay stocked and our jobs stay on track.
• Process incoming material paperwork (no heavy lifting unless you feel like getting your steps in!).
• Review technician paperwork and get everything prepped for invoicing.
• Keep our weekly Toolbox Talks organized and running smoothly.
• Build and maintain a go-to library of technical info for the products we sell and service.
• Help craft the daily schedule by sharing key information with the Operations Manager.
• Create quotes for service and materials as needed.
• Connect with customers to coordinate installation dates, maintenance visits, and fire door testing.
• Support all residential callers with answers, quotes, and friendly service.
• Represent and uphold J & L Weber Dock and Door policies, procedures, and professionalism.
• Jump in wherever needed to keep our business running strong—teamwork makes the dream work!
WHO YOU ARE
• You know our product lines or are excited to learn them.
• You understand how the service and construction world works.
• You’re detail-oriented with eagle-eye accuracy.
• You communicate clearly—both in writing and in person.
• You’re organized, reliable, and love a well-structured to-do list.
• You can juggle multiple tasks without breaking a sweat.
• You're comfortable with Microsoft Office and NetSuite.
WHAT YOU BRING
• Experience scheduling in a construction-related field.
WHO YOU’LL WORK WITH
You’ll be talking with both internal team members and customers—sharing updates, solving problems, and helping everyone stay informed. Clear, positive communication is key, and following our Communication Protocol helps us stay consistent and reliable.
WHAT YOU’LL HANDLE
You’ll work with confidential pricing and cost information—so discretion is a must.
WHY ACCURACY MATTERS
Your work helps ensure installations go smoothly, the right products are used, and customers stay happy. Getting details right helps protect our quality, reputation, and bottom line.
WHAT THE DAY FEELS LIKE
You’ll switch between calls, sales inquiries, scheduling, and computer work. It’s a fast-paced environment with plenty of variety—and yes, lots of interruptions—but that’s what keeps the job interesting!
WHAT MAKES YOU GREAT AT THIS ROLE
You’re resourceful, thoughtful, and confident making decisions that keep information moving efficiently and accurately.
WHERE YOU’LL BE
In our office—collaborating, communicating, and keeping the team charging forward.
