Trainer (Statewide child support)

Job Title: Child Support (CS) Statewide Trainer

Reports To: Child Support Training Supervisor

Office Location: Home Office (Wisconsin)

Type/Pay: Salary $53,000 per year

EXPERIENCE EXTREME CUSTOMER SERVICE

About the Company

Dynamic Workforce Solutions (DWFS) contracts with state and local entities to provide services that offer the communities we serve reliable workforce development and training solutions that result in talented, well-trained people positioned for tomorrow's jobs. Our innovative approach to delivering services, passion for the work we do and commitment to ongoing quality have defined over three decades of exceptional results.

Our people feel they are part of something way bigger than just a job. We commit to delivering Extreme Customer service to provide outstanding outcomes for the people and businesses we serve.

Primary Objectives of Position: Create, implement, and deliver training and program support to Child Support staff and supervisors across Wisconsin. Work includes the development and facilitation of virtual training programs, online learning resources, and remote technical assistance. Limited in-state travel may be required for occasional onsite training, meetings, or special projects. The majority of the work in this position focuses on Child Support and related programs.

Essential Job Functions:

• Develop and maintain Child Support curriculum and related programs.
• Deliver new and experienced worker training and on-site assistance to Child Support staff.
• Train Child Support policies, procedures, systems, and case management practices.
• Deliver training sessions on programmatic and interpersonal skills topics.
• Handle special projects and act as project lead per assignment.
• Attend and participate in department (DCF) meetings, workgroups and committees as needed.
• Locate and reserve training spaces around the state.

Other Job Duties: Travel throughout the State of Wisconsin. Other duties and special projects as needed to meet overall training team and company objectives.

Qualifications- Education and/or Experience:

Education: Bachelor's Degree preferred (or experience in Child Support, Workforce Development or Social Services areas).

Experience: Minimum 2 years of experience in Child Support, W-2, Income Maintenance or related program(s), and/or Children and Families arena. Experience in training a plus. Experience working with Child Support Systems (CARES, CWW, ACCESS, KIDS). Experience with training development software (e.g. Captivate, Articulate Storyline) a plus.

Skills/Abilities:

• Excellent communication skills (written and oral) and group presentation/training skills a must.
• Ability to work independently in a non-structured environment.
• Knowledge of Child Support and related programs, case management processes, and any relevant policies and issues.
• Knowledge of CARES, CWW, ACCESS and KIDS processes.
• Ability to work with other professionals as part of a training team.
• Ability to create training materials using a variety of tools (MS Office programs, videos, other learning development software)
• Strong organizational skills.

Other: Solid follow-through and attention to detail. Flexibility and adaptability to change. Ability to prioritize and manage multiple projects simultaneously. Valid driver's license and reliable vehicle for required state-wide travel.

Benefits: Insurance: Health, Life, Dental and Disability, PTO, Paid Holidays, 401K, Flexible Spending Account, Tuition Assistance

Living Dynamic

We believe that every role matters and every customer, both internal and external, should feel empowered to be the best they can be. Dynamic Workforce Solutions is a place where passion meets purpose and results in excellence.